clean,but old. The carpet seems new. Bathroom had been renovated. When I went into the roo,you could smell a old hotel odour. Price was not that expensive,overall I rated 65 out of 100.
qixuan
2024 年 2 月入住 2 晚
2/10 糟糕
KWI FUNG
与家人出行
2023 年 10 月 19 日
满意:员工和服务
不满意:客房舒适度,清洁度
The Room smell really bad, sure is someone been vomit before because we check in at a late time around 9p.m cause of our flight delay, so we didnt bother to change, but it was a really bad experience.
KWI FUNG
2023 年 10 月入住 1 晚
10/10 超赞
Gillian
团体旅客
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always good at the Arden
Gillian
2025 年 7 月入住 3 晚
10/10 超赞
Trevor,Exeter
商务旅客
2025 年 7 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good place to stay
Trevor
2025 年 7 月入住 1 晚
10/10 超赞
Damian
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very close to the comicon NEC event i was attending
Damian
2025 年 7 月入住 1 晚
8/10 还可以
Peter
与配偶出行
2025 年 7 月 18 日
满意:员工和服务,清洁度
Right by a busy road so a little awkward walking but hotel environs themselves were good and well maintained.
Room was pretty standard. Beds were very soft which is obviously down to personal preference but they were also very short and anyone taller than about 1.75m (5 ft9 in old money) would be struggling.
Only enough teabags for a cup each but there was more available free of charge from reception (just a bit of a pain). Wallpaper was torn but the room was pretty clean.
Shower however was dreadful. Hot enough but barely more than a trickle in pressure.
Good to see none of that "greenwashing" nonsense where hotels pretend to be concerned about the environment with patronising signs saying "save towels" or having soap dispensers on the wall itself when it's clearly all about cost-saving. Instead we had nice toiletries and fresh towels. No apparent recycling though.
However should be said that this was an incredible price and superb value for money with free parking and the staff were brilliant throughout the hotel.
Peter
2025 年 7 月入住 1 晚
10/10 超赞
Andrew
与配偶出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed here a few times now for concerts at the nearby NEC. The food and drinks are excellent value and good quality. Staff are friendly and knowledgeable. Highly recommended
Andrew
2025 年 7 月入住 1 晚
10/10 超赞
David
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and comfortable
David
2025 年 7 月入住 1 晚
8/10 还可以
David
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ce fût un séjour agréable
David
2025 年 7 月入住 2 晚
10/10 超赞
Sophie
与家人及幼儿出行
2025 年 7 月 15 日
Friendly and patient
Sophie
2025 年 6 月入住 1 晚
10/10 超赞
Julie
与家人出行
2025 年 7 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were very comfortable and clean. Absolutely gorgeous property. The reception staff were all very friendly and helpful. I had forgotten to print something off at home and the lovely girl on reception told me she would print it for me if i emailed it over. Saved my bacon. Would definitely stay again
Julie
2025 年 7 月入住 1 晚
8/10 还可以
Jennifer
与家人出行
2025 年 7 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was lovely and clean. Room was basic and a little too hot even with a small fan. The property itself was nice and some staff were really lovely. Rooms i think just need a little upgrade.
Jennifer
2025 年 7 月入住 1 晚
10/10 超赞
VICTORIA
2025 年 7 月 7 日
Excellent stay!!
VICTORIA
2025 年 7 月入住 1 晚
10/10 超赞
Sheila
与配偶出行
2025 年 7 月 7 日
满意:清洁度、服务设施、住宿条件和设施
Very convenient location for Birmingham and although there were many big events on in the area, there was lots of parking available and the walk to the station and NEC very short.
Despite how busy it was, the service was very good & the staff friendly. The spa was an extra treat.
Will definitely use again.
Sheila
2025 年 7 月入住 3 晚
10/10 超赞
Cynthia
2025 年 7 月 6 日
满意:员工和服务、服务设施、住宿条件和设施
Brilliant
Cynthia
2025 年 7 月入住 1 晚
2/10 糟糕
Thomas
2025 年 7 月 6 日
不满意:员工和服务
No A/C so didn't stay there. I didn't realize this until the day before when they sent the welcome email and conveniently stated they had to A/C. Tried to cancel over 24 hours in advance and they wouldn't let me. It wasn't their obligation too but still bad business.
Thomas
2025 年 7 月入住 4 晚
10/10 超赞
Sherston
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service in a lovely hotel and spa would higly recommend and will book there again
Sherston
2025 年 6 月入住 1 晚
10/10 超赞
Gemma,Newcastle upon tyne
2025 年 7 月 5 日
满意:清洁度、员工和服务、服务设施
Great night stop over to collect daughter from airport. Used leisure facilities gym and pool which were a great addition to short stay
Gemma
2025 年 7 月入住 1 晚
6/10 一般
Christopher
2025 年 7 月 1 日
满意:清洁度
不满意:住宿条件和设施
Unfortunately the aircon was not working on the hottest night of the year so far. The windows opened but an inch. Reported to staff but a world weary 'i'll tell maintemnence" was the response.
Christopher
2025 年 6 月入住 1 晚
8/10 还可以
Paul
商务旅客
2025 年 6 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All was good and functional
Paul
2025 年 6 月入住 2 晚
8/10 还可以
Ian
与家人出行
2025 年 6 月 29 日
满意:服务设施
We booked cheap rooms so got the rooms associated with this. Unfortunately we were overlooking the outdoor bar on a night where there had been a wedding so got little sleep. The guy on reception did say that we should have mentioned it and they would have moved us so that was our error. I made a schoolboy mistake which meant that I had to drive home (100 miles) at 2am. The reception team couldn’t have been more supportive to me and my wife and son left behind.
Probably wouldn’t stay there again as tricky for evening bag drop but, all in all, an excellent place to stop.
Ian
2025 年 6 月入住 1 晚
2/10 糟糕
Alison
2025 年 6 月 27 日
Alison
2025 年 6 月入住 1 晚
10/10 超赞
Wendy
团体旅客
2025 年 6 月 25 日
满意:清洁度、员工和服务、服务设施
I've stayed a few times before having an early airport flight, only a few minutes in a taxi which the hotel book.
Food very good & lots of it !!
Rooms are very clean.
Highly recommend !!
Wendy
2025 年 6 月入住 1 晚
8/10 还可以
Daniel
与配偶出行
2025 年 6 月 19 日
满意:清洁度、服务设施、住宿条件和设施
Absolutely perfect for the NEC and BP Pulse. 5 min walk max!!!
Daniel
2025 年 6 月入住 1 晚
10/10 超赞
Andrew
与配偶出行
2025 年 6 月 19 日
满意:清洁度、服务设施、住宿条件和设施
Very handy for NEC and BP pulse live. Ten minute walk.