「I expected more from this property and from my stay. For a resort positioned and marketed as a luxury destination, the experience fell noticeably short. Customer service was consistently lacking, and the overall atmosphere did not reflect the level of hospitality one would anticipate. Staff often appeared avoidant or inconvenienced, and several areas that would have benefited from stronger staffing were left under‑supported, contributing to what felt like low morale.
Poolside staff openly...
「I expected more from this property and from my stay. For a resort positioned and marketed as a luxury destination, the experience fell noticeably short. Customer service was consistently lacking, and the overall atmosphere did not reflect the level of hospitality one would anticipate. Staff often appeared avoidant or inconvenienced, and several areas that would have benefited from stronger staffing were left under‑supported, contributing to what felt like low morale.
Poolside staff openly...
Nola