"I would not recommend anyone to stay at the Emerald Beach Resort. They did let us check in an hour early which was the only good part about the stay. We arrived on 5/27 and the 1st night my daughter was bit by something and her upper lip was swollen. We were told by jalonna we had to check out and wait for the room to be inspected before we could get another room. Essentially we lost 4 hours of time in our room at the resort.
The 2nd room didn’t have running water. So we were given a 3rd room that didn’t have an iron or hairdryer dryer. Couldn’t fall the front desk because the phone didn’t work so we had to walk. They didn’t clean the room the next day or refresh our rags or towels, instead someone went inside and stole a shirt out of my luggage. It was a matching set and what was supposed to be the clothes I wore home on the plane. SMH.
Staff was not very helpful in the situation saying they’re going to do an investigation but the manager has been sick and they were not sure when she would be back. I was leaving the next morning. When checking out they gave no receipt saying because I booked with Expedia, but they have a hold on my card for incidentals. I want to see what they charge because I have a video of us entering the room and one on us leaving and how we left it. The experience on the island was phenomenal but the resort would get 0 stars from me.
The bar staff is also not friendly if your using the coupon the resort gives you for B1G1 free drinks."
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