Kuala Lumpur 1 Utama Hotels

"The public areas of this hotel are impressive — the rooftop pool, bar, lobby and restaurant all have a premium feel that sets expectations high. Staff were friendly and attentive throughout my stay. However, the rooms tell a different story. While everything you need is there — good shower pressure, towels, a fully equipped kitchen — the overall look and feel is quite basic and underwhelming. It reminded me more of a budget hotel chain than a Hyatt property. I also requested a high floor but was given one of the lowest, which was disappointing given the building's height and the views on offer. Worth noting too that elevator noise was noticeable from my room despite being some distance from the shaft — you could hear the muted rumble of lifts moving up and down the building. A solid option for the facilities and service, but don't expect the room itself to wow you."

"Clean room, very convenient location."

"Great place , clean rooms , staff very nice also "

"The room is poorly maintained, wallpaper was pencil drawn by some kids, some papers on the back of the bedside tables, toilet was extremely dirty, with mold on the shower floor and shower glass door. My wife vomit when she first entered the room, the smell was too bad, it feels like it has been not cleaned for a long duration of time. The shower tower is smelly too. Not free bottle drink water, they just offer filtered tap water from toilet basin… i do not risk my life with unmanaged or under-maintained water filter, so i didnt drink that filtered water, i bought myself mineral waters from marts nearby. Choose other hotel, there are pretty of options nearby."

"Courteous staff members and fantastic location. However, toilet seat and toilet equipment are a tad too old. Time to refurbish "

"Good, helpful staff. Clean room"

"This was my second time. I love the service. Specially breakfast. We can get around the world food. Make fresh by chef. Very clean and fancy lobby. Room are big enough for international travelers. I lived alone and staffs are very helpful and friendly. Peaceful. Next to mall is my favorite. Staff makes me feel like I am home. "

"Yes rooms were very clean. Had a pleasant stay"

"The unite was very clean and well apportioned. Lots of storage and very spacious. Newly renovated. Very save with lots of security around. Free underground parking and a cafe. We had breakfast at the cafe. The tea Tarik was delicious. I would stay here again. "