玛雅海滨 4 星级酒店, HK$843 起

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“El hotel en general bueno!! Respecto a lla playa es otra cosa, pues para llegar es algo lejos.. ir caminando es complicad no tiene banquetas, ni iluminación. Y no es posible bañarse pues no limpian el sargazo de la orilla como en otros hoteles. Si lo que buscan es playa este hotel no sería la mejor opción. Por otra parte, la comida en el club de playa no es buena… en el hotel si cuentan con opciones muy ricas. Y el persona muy amable. ”

“Muy buena experiencia ”

“Didn’t have children ”

“The staff was great but it seems that in order to save cost things al have changed in regards to food, entertainment and quality. Last time I was there things were great now it’s just average. Would reconsider going back, with all these changes I would consider going somewhere else.”

“Very kind and helpful staff. ”

“We had a wonderful stay at Catalonia Royal Tulum. The hotel itself was very clean, and one of our absolute favorite parts was the walk from the main area to the pool and beach—it’s a beautiful jungle path that really makes the experience feel unique and peaceful. Along the way, we saw lots of coatis, which were so fun and added to the whole nature vibe. The restaurants were very good overall, and we upgraded to the Privilege package, which was definitely worth it—especially for access to the……