Hotusa Austrias hotels

"BEST HOTEL EVER!!! Beautiful and convenient location, lively but still quiet and close to the metro. We booked the luxury penthouse and it was gorgeous with a spacious private terrace. The breakfast was spectacular and offered just about every type of food & beverage you can imagine. Every member of the staff was sweet, friendly and helpful. Bed was amazingly comfortable and the bath was luxurious! They even have Dyson hair dryers!! We could not have loved this hotel any more and stayed until the very last second before checkout. Did I mention it also smells delicious?"

"Beautiful hotel. Great staff and location."

"Good"

"it was an excellent stay"

"Muy buena ubicación y una vista hermosa desde sus terrazas ,las chicas del front decks super amables y eficientes "

"Great central location. Large spacious apartment. Rooftop views great with sun chairs. Only criticism the kitchen equipment was lacking but if you asked they bring We didn’t have a kettle and only 2 knives "

"Everything was perfectly clean and organized. It is also in a greta area"

"This was our experience staying 3 nights. Location is really good close to metro station and the Royal Palace thats about it for positives. *There are No Safes/ Locker in rooms. After our first morning exploring we returned back and our room door was not shut after cleaning. Thankfully nothing was missing as our passports and belonginings were there. For saftey we called the front desk to just let them know about it. They mentioned they noted it down for the manager and that was perfect. Next day of exploring we retuned back to our room this time door was locked. But what seems like retaliation the cleaning staff did not even make our bed. Just threw 2 new face towels in the bathroom and left. I took pictures of the state of the room and then infromed the front desk. The staff was appologetic and shocked, they told me to email the manager (madrid@thesocialhub.co) they infromed me they have forwaded my email and will get back to me shortly. So far no response which is the reason why im leaving a review. We travel to many cities over the past 5 years and never had complaints at anybof our stays. This is the first time im actually leaving a review for a hotel because of the lack of reponse. Hopefully this is a one off situation and not occur moving forward. (Will post pictures if hotel.com allows of how we came back to the "cleaned" room."

"Would never stay here shocking customer service. A greedy hotel only after money. "