巴恩斯特布尔县的度假村

"Amazing service and beautiful grounds, but rooms need an update. The hotel environment is absolutely stunning, and the atmosphere is so relaxing. I also loved how functional and convenient the room amenities were—everything we needed was right there. However, I did notice that the facilities are getting a bit dated. If the hotel could invest in some modern upgrades, it would be a 10/10 experience! On a brighter note, the front desk staff were incredible. Their service was top-notch and made our stay truly special. My children and I had an unforgettable time here. Highly recommended for the service alone!"

"AVOID THIS HOTEL One of the towels provided had a brown stain that was extremely ugly (doubt it may be undesirable marks, with a bad smell). What's worse is that I discovered it after shower when I was using it. This was unacceptable, especially for an esteemed vacation house like this. When I reported the issue to the front desk during check out, I received no apology and was told that no compensation could be offered because the booking was made through a third party (on Expedia), and the front desk could do nothing about it. He said he would report to the manager, and I received no follow-up. I find this response both unprofessional and disappointing. I also wrote an email to the management team and received no response. The general experience was unpleasant. I hope I can receive proper settlement from the hotel management team."