arrived at hotel around 16:45 to check in and was told abruptly by a security guard at the door before i’d even set foot into the building that all the hotel bookings were cancelled because the hotel was housing refugees and i should have received an email telling me of this situation. needless to say i checked all emails immediately and didn’t find anything thus leaving us stranded without accommodations for the night.which meant we had to sit and wait in our car for 2 hours till the show we had come to see started and afterwards had to drive 2 hours back home so a totally disappointing experience and to top it off i ad paid in advance so am currently out of pocket and hoping for a full refund asap
Andrew
於 2021 年 12 月住了 1 晚
2/10 很差
Patricia (Welshpool)
2021年10月20日
Patricia
於 2021 年 10 月住了 1 晚
2/10 很差
Craiv
2021年9月7日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Craiv
於 2021 年 9 月住了 3 晚
2/10 很差
Howard
2021年8月20日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
No room at the Inn.
I arrived at 9pm with my prepaid guaranteed booking to be told the hotel was closed. However, there were people going in & out so I queried it & was then told it was fully booked. I said I had a confirmed paid for booking & was told they had cancelled it. I said I'd received no communication to say that from either the hotel or from Hotels.com but they just said they'd had a big block booking so had cancelled all existing bookings & there were plenty of other hotels in the city. I was offered no help arranging other accommodation & was basically left to walk the streets. Absolutely disgusted.