Amazing place.
Delicious food.
Friendly and helpful staff.
Michael
4/10 很差
Danilo
与家人及幼儿出行, 与家人出行
2024年05月5日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
To start I have to say that this property has the worst layout I've ever seen in a resort. Everything is far away and need a long walk. Nothing is convenient.
The staff is horrible. Most of them are grumpy all the time and the service is quite bad.
I wish we were able to just get the drinks by ourselves at the restaurants. BTW, all carbonated drinks were totally flat all the time and they don't put soda or sparkling water cans in the fridge at the pool, lobby bars or restaurants, so that is unbearable.
Rules are all over the place, someone in my group was barred from entering a restaurant because she had to use a t-shirt, she goes back puts the t-shirt on and when we get in the restaurant there were 3 ladies wearing just bikinis. There were people smoking outside of the smoking areas and the staff didn't do anything.
There was a corporate event going on and for 2 nights the lobby was impossible to use. Over crowded and noisy. It felt like the guests that weren't involved in the event were not welcome in that area.
Some of the activities in the kids pool just would stop working and come back hours later. It was clear that many of those things lacked maintenance.
Overall bad experience. Crazy how such a big name like Hilton could come up with a resort like that.
Danilo
2024 年 4 月入住 7 晚
10/10 超赞
Hajra
与配偶出行
2024年05月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved our stay!
Calm, Clean and Safe..
Hajra
2024 年 4 月入住 4 晚
8/10 还可以
Colleen
2024年05月4日
满意:清洁度、员工和服务、住宿条件和设施
The shaft and service was great. Rooms are very big and clean. Unfortunately the food is not the greatest. But I feel since the pandemic a lot of places have suffered and the quality of food has gone down. I’m a true coffee drinker and that is my biggest complaint the coffee was awful. They had these silly Nescafé machine, all powered drinks that you push a button and it makes you the beverage. Quite gross.