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Melia Casa Maya Cancun All Inclusive

4.0 star property
Casa Maya Cancun welcomes travelers to a beachfront retreat where white sand meets turquoise waters, with two pools and water activities for every type of vacation

Choose dates to view prices

Casa Maya Cancun, near Cancun Convention Center and La Isla Shopping Mall, offers a peaceful retreat with two pools and a white sand beach with free cabanas. Guests can dine at the on-site international restaurant or enjoy activities like motor boating and scuba diving.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is HK$1,892
HK$2,327 total
includes taxes & fees
15 Aug - 16 Aug

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Melia Room, Room, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(31 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Room Swim Up

A hotel room with a large bed, a desk with a lamp, a TV, and a view of the beach through the window.

The Level Room Swim Up

  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Melia Suite Ocean View

A hotel room with a bed, bedside tables, a desk, and a chair.

Melia Suite Ocean View

9.4 out of 10
Exceptional
(31 reviews)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Suite Swim Up

View from room

The Level Suite Swim Up

  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Level, Suite, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board (on request)

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Melia Suite Garden View with Balcony

  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Room Standard with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Room

  • Ocean view
  • 871 sq ft
  • Sleeps 5
  • Free Wi-Fi

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Room Superior with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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HK$3,920 total
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About the area

Located in Zona Hotelera, a neighbourhood in Cancun, Melia Casa Maya Cancun All Inclusive is in the entertainment district and on the beach. La Isla Shopping Mall and Cancun Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Delfines Beach. Cancun Convention Center and Ultramar Ferry Puerto Juárez are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • A beach with people swimming and relaxing, umbrellas, and a pier in the background.
    Langosta Beach
    1 min walk - 0.1 km
  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.2 km
  • A colorful tower with a flower-like design against a clear blue sky.
    Escénica Tower
    14 min walk - 1.2 km
  • A coastal resort with clear turquoise waters, a pier, and a large hotel.
    Tortuga Beach
    17 min walk - 1.5 km
  • A coastal scene with turquoise waters, a pier, a thatched-roof hut, and a sailboat.
    Playa Tortugas
    4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    33 min drive

Restaurants

  • Breakfast
    7 min walk
  • Swim-up Bar
    6 min walk
  • Lobby Bar
    1 min walk
  • Bites Food Hall
    10 min walk
  • Coffee & Me
    9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

  • Upscale family-friendly property near Langosta Beach
  • Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle and a terrace. With a beachfront location, sunloungers and beach volleyball, this property is the perfect place to soak up some sun. Treat yourself to spa services, such as a massage, a facial or a body treatment. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature local cuisine and ocean views. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • 2 outdoor pools and a children's pool, along with a waterslide and pool umbrellas
    • Free self-parking
    • A local area shuttle, luggage storage and a billiards/pool table
    • Beach towels, a 24-hour front desk and smoke-free property
    • Guest reviews give top marks for the beach locale and helpful staff
  • Room features
  • All 260 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
  • More conveniences in all rooms include:
    • Showers, free toiletries and hairdryers
    • 55-inch HDTVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

  • All-inclusive room rates at Melia Casa Maya Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of 19 Jul 2026, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on 15 Aug 2026 start from HK$1,892, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Casa Maya Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Casa Maya Cancun All Inclusive?

Self-parking is free at this property.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Casa Maya Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee.

Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Melia Casa Maya Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Melia Casa Maya Cancun All Inclusive Reviews

8.2

Very good

9.2

Cleanliness

8.2

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 288 out of 570 reviews
Rating 8 - Good. 140 out of 570 reviews
Rating 6 - Okay. 72 out of 570 reviews
Rating 4 - Poor. 31 out of 570 reviews
Rating 2 - Terrible. 39 out of 570 reviews

Reviews

Verified

10/10 Excellent

Shaquetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff were excellent!
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very family friendly, very hard working staff.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean amenities
Stayed 5 nights in May 2026
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great experience staying at this hotel. I definitely will go back again. The staff was very cordial and friendly. David and Marcos made us feel very welcome to the hotel, and they both were very kind and helpful with what was needed. The only thing I will improve is the quality of the food, which was ok but not outstanding.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Manuel Del

Liked: Cleanliness, staff & service, property conditions & facilities
I really loved the hotel and had a great stay overall. The hotel itself is beautiful, and the beach was absolutely excellent. The only downside was that the waiters at the restaurant and bars seemed very busy at times, so food and drinks could take a little while to arrive. However, considering the price, I really can’t complain much because the experience overall was very good.
Stayed 5 nights in Jun 2026
Verified

4/10 Poor

Corlin

Disliked: Cleanliness, staff & service
The beach view was awesome. In terms of room service it was amazing, everyday they came to clean the room but 1 time we found a dead cockroach on the floor. They said that it is a no smoking property that there is a designate area for smoking but the exhaust in our room smells cigarette. I recommend to upgrade your package to avail all the restaurants, food and ammenities they offer.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond friendly. Everyone, was ready to help a moments notice. Special thanks to lifeguard Ricardo, waiter Emmanuel on the beach, also Rodi, and Isa at the Level Club. You guys made the experience the best. Thank you!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Lorna J

Liked: Cleanliness, amenities, property conditions & facilities
Good food, lots of activities, great beach, comfortable rooms, nice pools
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Stayed 5 nights in Mar 2026
Verified

4/10 Poor

Mary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff needs training for why people Come to an all Inclusive . Making you stand in line at 9 am to Get dinner reservations, ridiculous! The bar tenders never met your eye , they'd rather wash dishes Food was not great, only the past place was decent ! Great fish there! Would not stay here again Sorry , too many misses for us
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Stayed 11 nights in Mar 2026
Verified

6/10 Okay

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-In was a nightmare because they made me pay adult price for my child. Check-Out took 10 minutes at 4:30 am with us only being the only family there. Ten minutes later I get an email for an online checkout. Everyday I had to call front desk to stock up my mini refrigerator. The room safe did not work so I had a replacement that partially worked. Apart from this, the restaurant staff were top notched and pool staff very nice. The gym is nice and clean and sized. Nothing spectacular with this place that makes me want to come back.
Stayed 7 nights in Jun 2026
Verified

8/10 Good

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Marshall D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fully staffed, everyone was very friendly and the food was good, the kids’s clubs upstanding, they are all very sweet. The room was a dream. The only big issue was the round pool outside the kids’s club. The pool start shallow but goes till 5’6”deep. I saw my child entering and being fully submerged in the middle just about to drown, I jumped into action in not time to rescue him of course.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Iosua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Really nice hotel with excellent services. Highly recommend it for families with kids.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Todd Charles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

William J

Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff and amenities
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel stay in well over a decade. Great service, food and atmosphere.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing. So glad we went with the upgrade to the Level. Very much worth it considering the amenities. Great beach access and kid friendly. Could not ask for more. Thank you!
Ocean view
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Yes it was very clean I had a great time there and planning to go back
Stayed 4 nights in Jan 2026