The oven view family room was spacious and the view was fantastic. We had two balconies and plenty of room for 6 people. There was a sofa bed as well.
Joseph
2025 年 7 月入住 2 晚
6/10 一般
Nelson D.
与家人及幼儿出行
2025 年 7 月 28 日
不满意:住宿条件和设施,员工和服务
Limitted food options. Reservation process to get a table on the three al carte restaurants could be better (make reservation available through phone, increase seating availabilities). Quality of guest service is spotty at best - Ismael and Francisco at the bar, and diana our floor server were a few that were genuinely very helpful. Room could use an update - toilet water stoped working on us one morning. Tried to enjoy our stay in the property nonetheless, despite the inconvenience.
Nelson D.
2025 年 7 月入住 4 晚
8/10 还可以
RICARDO
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
We like the staff service , food and drinks were excellent what we did not like in the room the Air Condition was unable to control, the shower was very poor the functions came a really hot water or really cold water can’t be adjusted, the elevator it was very hot all the time no fan or Air Condition the room was looks old. And finally I did not receive the room that I reserved.
RICARDO
2025 年 7 月入住 4 晚
8/10 还可以
Julia
与配偶出行
2025 年 7 月 27 日
满意:清洁度
Beautiful beach !!
Julia
2025 年 7 月入住 1 晚
10/10 超赞
Armando
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort was amazing and it was very central walking distance from mall and other attractions
Armando
2025 年 7 月入住 4 晚
8/10 还可以
Luciana
2025 年 7 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
The property and staff was great but unfortunately the beach was not very good.
Luciana
2025 年 7 月入住 3 晚
10/10 超赞
ricardo
与家人出行
2025 年 7 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We’ll come back again!
ricardo
2025 年 7 月入住 5 晚
4/10 很差
Nahel
与家人出行
2025 年 7 月 23 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Although the service was beyond good. Everyone was very welcoming and warm. However the food was terrible. The restaurants and the buffet had very bad quality food. So many pork items mixed with other meets, cros contaminated with pork. Items out on buffet say beef when in reality they have pork inside them. So it was a bad experience food wise. Also the rooms e not cold meanwhile when they be showing us the sweets those rooms were cold . But regular rooms were not cold at all . We had to ask for a fan during our whole stay there. I loved the service everyone was so nice. But plz work on the food the food is extremely bad. The whole time there I haven’t seen not even one shrimp. Like the kitchen us horrible. If u looking for cold rooms and good food this isn’t for u. But we had fun overall nice stay could’ve been epic if the food was Muslim friendly.
Nahel
2025 年 7 月入住 5 晚
10/10 超赞
Jesse
与家人及幼儿出行, 与家人出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was excellent! The rooms are pretty basic but like Vegas your not in them but only to sleep.
Jesse
2025 年 7 月入住 5 晚
6/10 一般
WILLY ESCALANTE
与家人出行
2025 年 7 月 18 日
满意:员工和服务,清洁度
Hotel modalidad todo incluido con nivel básico en habitaciones que deben ser renovadas pronto, se nota el paso de los años. Es apto para familias, se hacen filas para comer y la oferta gastronómica es muy limitada. En el único bufet que tienen no se preocupan por los niños que buscan pizzas, pastas, nuggets, etc.. Si el nivel del hotel no te preocupa tanto, este es un lugar básico para unos días en Cancún.
WILLY ESCALANTE
2025 年 7 月入住 5 晚
10/10 超赞
Mario
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Roger, Nancy and all the other waiters, housekeepers were great. I’m definitely going back!
Mario
2025 年 7 月入住 4 晚
4/10 很差
Aftab
与家人出行, 团体旅客
2025 年 7 月 17 日
不满意:住宿条件和设施,清洁度
95% of people on this resort were from Mexico and all spoke nothing but spanish. The staff knew very little Spanish also, but I'm guessing that's due to them catering only to Mexican tourist. The buildings structure is falling a part in a lot of places. Restaurants only had fans, but that did not help with the heat so everyone was sweating like pigs. Bartenders needs tips or they pretend not to see you and serve others. Seaweed was a lot on the beach and no one cleaning. Hardrock hotel had someone cleaning every morning so water was beautiful with very little seaweed. We arrived at airport and hotel did not provide taxi service for us so we had to pay $20 USDper head. When you arrive you have to pay a hotel tax per head which we were not aware of and thought this was also covered. We came back July 13th 2025 and have been sick to our stomach with diarrhea and puking and it's now July 17th. Another person ended up getting hives. Overall never will go back here ever. Terrible experience.
Aftab
2025 年 7 月入住 7 晚
10/10 超赞
April Gian,Calgary
团体旅客
2025 年 7 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful expedience, staffs are great and helpful, very amazing trip and the location is perfect!! Food js great and tasty!
April Gian
2025 年 6 月入住 7 晚
4/10 很差
Brande
团体旅客
2025 年 7 月 15 日
满意:员工和服务
不满意:住宿条件和设施
This is a difficult review to write. The staff was fantastic. We loved the bartenders, especially in the adult pool. The servers in the Mexican restaurant were also top notch and attentive.
Now the down side. Had I known this property sells day passes, I would have never booked here. The pools are too small for this as are the property buffets.
The process to make a reservation in one of the restaurants for dinner is ridiculous. You essentially have to be in line at 7AM to begin making a reservation in a restaurant. Even then, they may not give you a reservation. They told us that they have to save spots for premium and club members that "might" want to dine. Our last night, we had to fight for a reservation at 7:30. For the duration of our meal, we were the only people in the restaurant. This is a terrible company policy. I would not book here again.
Brande
2025 年 7 月入住 4 晚
8/10 还可以
Tommy
与配偶出行
2025 年 7 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Property was nice, some areas could use some work. Pools and rooms were clean. Buffet food was ok but not much variety, same things everyday. Restaurants were nice but food mediocre. The staff was phenomenal, very helpful and always available. The shows were pretty good. Saw Michael Jackson show and Circus show, both were entertaining. It felt like majority of people were nearby residents. Family vibes but overall pretty quiet. Small and nice but I would probably go for a larger resort next time.
Tommy
2025 年 6 月入住 3 晚
4/10 很差
Marisol
与家人出行
2025 年 7 月 14 日
不满意:清洁度、服务设施、住宿条件和设施
The staff is great!! They are friendly and provide excellent service. We did not like that we had to make reservation every day if we wanted to eat in a restaurant. We had ti wake up at 7 , there was a big line and when you finally get your turn, the restaurants were booked. The restaurants were too small and I find it very inconvenient being on vacation and have to wake up early if you want to eat in a restaurant, we ended eating on the buffet pretty much every day. The buffet was ok not too good. The drinks did not cocktails were terrible, very sweet no alcohol even when we asked to make it stronger. There is no much entertainment, the theater has some shows, but there is nothing on the stage , no decoration or whatsoever. The pools were kind of dirty and too hot. The first day was not too bad , but the next days there was stuff floating. I would not go back.
Marisol
2025 年 7 月入住 4 晚
10/10 超赞
Jayleen
2025 年 7 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy bien localizado
Jayleen
2025 年 7 月入住 3 晚
2/10 糟糕
April
与家人出行, 团体旅客
2025 年 7 月 12 日
不满意:清洁度、服务设施、住宿条件和设施
Giving this a 1 star because the wait staff and bartenders were the highlight of the stay. We stayed at the resort with 2 other families. We had to line up at 7:00 am every morning to make reservations for the restaurants which were virtually empty when we went to eat. The final night we were there we were told we couldn't eat until 9:30 because they had to "save" the spots for the premium guests and members. After some convincing we did get moved up to 7:30 and we were the only table in there. After night 1 we had to switch rooms due to a paint odor and AC that did not work. Black water spewed out of the other room we had. Both rooms were very dated and not well maintained. Pools were very crowded mostly due to the fact that they allow people to purchase day passes to the resort. I would not recommend this resort at all.
April
2025 年 7 月入住 4 晚
8/10 还可以
Ligia
与配偶出行
2025 年 7 月 11 日
满意:清洁度
不满意:住宿条件和设施,服务设施
Old building with many defects
Ligia
2025 年 7 月入住 6 晚
10/10 超赞
Hunter Kaydon
与家人出行
2025 年 7 月 10 日
满意:清洁度、服务设施、住宿条件和设施
Beautiful
Hunter Kaydon
2025 年 6 月入住 7 晚
8/10 还可以
Annette
与家人出行
2025 年 7 月 10 日
满意:住宿条件和设施,清洁度
Not much entertainment or activities
Annette
2025 年 6 月入住 7 晚
10/10 超赞
Beatriz
2025 年 7 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Had a very good experience food was good staff was very friendly love the stay very close to everything I recommend this
Beatriz
2025 年 6 月入住 7 晚
10/10 超赞
Cesar,Houston
2025 年 7 月 7 日
Cesar
2025 年 7 月入住 3 晚
8/10 还可以
DAISY JEANNETTE RAMOS
与家人出行
2025 年 7 月 6 日
满意:住宿条件和设施,清洁度
In general, Occidental Tucancún is a good hotel. Rooms and facilities are great. They check-in us early, so we can lunch and use facilities (no rooms). At check-out (11AM), they offer a pass until 1PM, so you can lunch if you want.