紐約切爾西酒店住宿推介

「Very good service and clean」

「Poor service, do not like an under famous global hotel management group. Not clean up room daily, need to carry luggage’s myself.」

「The room was very clean and staff super friendly! Recommended!」

「Room was very clean and aesthetically pleasing. The views from the property were amazing! Nice and spacious as well. Will book again when I come back to NY! 」

「The view is great but the experience is the worst I’ve had so far… As a long-time customer of the Hilton group, I am very surprised with the “Urban Destination Charge” that was unilaterally imposed on me during my recent stay at the Motto by Hilton New York City Chelsea in June 2024. I find this charge to be highly problematic for several reasons. First and foremost, there was a complete lack of transparency and consent regarding this mandatory charge. During the booking and check-in process,...

「酒店要求下午三点后才能办理入住，三点半到达，等待半个小时依然说房间没有打扫不能办理入住让继续等待。再三与服务人员沟通，服务人员蛮不讲理，也不回复到底要等待多长时间。问能否取消预定，回复不能取消否则扣除已经预付的一天房费！忍无可忍之下要求与酒店经理直接谈，最终才给办理了入住。在与服务人员沟通过程中，感受到服务人员的素质之低，寻求其他服务人员协助，每个都事不关己的冷漠态度！酒店大堂拥挤不堪，办理入住只能站立等待。入住后的房间是二楼，靠近街边，房间夜晚非常吵闹，无法入睡。房间内的装修与设施陈旧简陋，根本不值近4000元人民币房价！发誓永远不再光顾这家黑店！」

「非常完美的酒店」

「none」

「We loved staying here! The lobby was creatively furnished and the breakfasts were excellent. Room was clean and comfortable. Our flight out that night was canceled, so we arranged to stay an extra night. Staff was delightful and helpful. Cost for Sunday night was 1/3 of the Saturday night cost! Location was within walking distance of a subway stop, and there were excellent eateries in the neighborhood, which felt safe. We will definitely stay there again, hopefully during a weeknight! 」

「客房临街比较吵，没有咖啡机。员工服务热情」

「Great stay. 」