“The view is great but the experience is the worst I’ve had so far… As a long-time customer of the Hilton group, I am very surprised with the “Urban Destination Charge” that was unilaterally imposed on me during my recent stay at the Motto by Hilton New York City Chelsea in June 2024. I find this charge to be highly problematic for several reasons.
First and foremost, there was a complete lack of transparency and consent regarding this mandatory charge. During the booking and check-in process,……
“The view is great but the experience is the worst I’ve had so far… As a long-time customer of the Hilton group, I am very surprised with the “Urban Destination Charge” that was unilaterally imposed on me during my recent stay at the Motto by Hilton New York City Chelsea in June 2024. I find this charge to be highly problematic for several reasons.
First and foremost, there was a complete lack of transparency and consent regarding this mandatory charge. During the booking and check-in process,……
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