预订库珀酒店宾馆住宿限时优惠

Staff were amazing ! Attentive but not overly. Hotel is stunning and set in a stunning location! Very handy for St Andrews

We booked the Douglas Fir Lodge for 4 nights and had to leave after one night as the temperature in the accommodation was too hot for our young son to sleep (even with the windows open) we left after one night as we had legitimate safety concerns for our young son's health (relating to high temperatures and SIDS). The one night we did stay there, we had the windows and curtains open during the night and it was still too hot and not comfortable from a security perspective as it was a ground floor lodge When I spoke to and emailed the management after we left the accommodation (they were not available the Saturday we left the accommodation), they did not accept responsibility for the unsuitable conditions in their property and stated "there was nothing further that they could have provided". On the second day, the maintenance staff gave us a fan and after the fan was running for approx. 5 hours with the windows open, the house was still hot inside.