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"The front staff are not very friendly or accommodating. They don’t greet you and act like it’s an inconvenience to answer your questions. They never even asked how our stay was when we checked out. They could use more training on customer service. We were placed on the 5th floor without a working elevator. From previous reviews, the elevator has been out for at least a month. The room keys stopped working every day of our stay. The restaurant is way over priced and not worth the money. The room was nice and overall clean. The housekeepers do a good job and are probably the only friendly people working there. The water pressure was strange. Only the hot water worked on our sink. The beds were ok, but they sank and not really comfortable. The phone didn’t work. The fridge was fine. The pool was good and our kid enjoyed that. There were pool towels and sunscreen out for us. The restaurant also doubled as a club on the weekends, but it was shut down by 10pm and the music wasn’t crazy loud in the rooms. Overall, our stay wasn’t as pleasant as before the hotel was bought from Best Western. We will likely not be back unless it’s for a one night stay only. "

"I was in Miami for a quick business trip. It worked great for a quick turn stay."

"The room was not as clean. The bathroom sink had issues and would not drain properly. "

"Nice for short term stay."

"Very helpful staff, Airport Shuttle every hour"

"We had a blast the room had water and liquor we had to pay but price was good. We got in late so have a care package like that was perfect. The remote control broke so for 2 day we watched the same channel, until keep asking got us a new remote eventually. We had to hunt for an iron. perfect location, very popular I see why. Staff was very nice and comforting. The biggest problem I had no microwaves. Will I book again yes would I recommend Yes."

"room had lots of convenient amenities. very clean and spacious as well "

"The accommodation is satisfactory clean with standard room furniture. Our toilet didn’t work… we had to pour water down it to get it to flush"

"They need to offer bottle waters in rooms and lobby plus parking needs to be either free or cheaper."