Dear valued customer , We are so pleased to bring to you best service.Thank you for choosing us!

Dear valued customer , We are so pleased to serve you and bring to you our best service.Your satisfaction is our motivation.Thank you for choosing us!

Dear Valued Customer, Thank you very much for choosing our hotel in your recent stay in Hanoi. Thank you so much for taking the time to share your experience with us. I and my team very much appreciate your feedback. And from that, I have noticed that you enjoyed our breakfast and convenience location, however, room design is not match to our expectation. Your positive comment will be a huge motivation for all of our team improve our work. We are looking forward to welcome you back here at the soonest. With my best regard, Grandiose Team

Dear Mrs Sherry, Thank you very much for your feedback. Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am already report to our management and we are changing all towel of hotel rooms. Again, on behalf of hotel, I would like to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. We are looking to welcome you again soon! Best regards, Cat

Dear Sherry, Thank you very much for your feedback. It is our pleasure that you had a pleasant stay at Grandiose Hotel & Spa. Besides that, we regretted that some of category did not meet your expectation. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our management team to continue our improvement. Please do not hesitate to let us know if we can do anything to make your stay more enjoyable. We look forward to welcoming you back very soon! Best regards, Cat

Dear valued customer, Thank you very much for your feedback. It is our pleasure that you had a pleasant stay at Grandiose Hotel & Spa. Besides that, we regretted that some of category did not meet your expectation. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our management team to continue our improvement. Please do not hesitate to let us know if we can do anything to make your stay more enjoyable. We look forward to welcoming you back very soon! Best regards, Catherine

Dear Mr. Chunhan, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback is truly heart-warming. This would certainly boost our staff's confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Best Regards

Dear value guest, Thank you so much for taking time to share your great comment with us and other travelers. Though we are very glad to hear that you enjoy your stay at out hotel, we are very sorry that our staff did not meet your expectation. We would definitely have some training courses to make our service better day by day. We hope that we could have another opportunity to serve you again soon. Thank you

Dear Ken, Thank you for taking the time to share your review with us and other travelers. And from that, I and my team have been well noticed that you really enjoyed and had a great time with our team. I am glad to hear that you enjoyed the lovely welcome, spacious room, good bar and restaurant and especially the 5 star service from all of our staff. The whole team will keep up working to welcome you back here with our team. Sincerely yours, Sally

Dear Sir/Madam, It is very pleased to receive your wonderful words due to your recent stay with Hanoi Grandiose Hotel and Spa. I am very glad to hear that you had a memorable stay and you have enjoyed everything here with provided service from our esteemed staff. Thank you for choosing our hotel and giving us a perfect rating. We do hope to welcome you again soon in Hanoi. Warmest regards, Sally

Dear Mr. Ming-Hsien, Thank you for your perfect rating due to your recent stay with Hanoi Grandiose Hotel and Spa. I am glad to hear that you enjoyed our perfect location, clean room, fantastic restaurant and great service. Thank you for your vote to other travelers. Our team will keep up working to welcome you back. Best regards, Sally

拝啓、ハノイ グランディオーズ ホテル アンド スパをぜひご利用ください。 当ホテルをお選びいただき、お勧めいただきまして誠にありがとうございます。 忘れられないご滞在を私たちと共有していただき、誠にありがとうございました。 あなたの完璧なレビューをいただけて、私のチームも喜んでいただけると確信しています。 それが私たちが素晴らしい仕事を続けるための最大の励みになります。 あなたが私たちのサービスを楽しんだのと同じくらい、私たちもあなたにサービスを提供することを楽しんでいます。 チーム全体が、お客様とそのご家族が近いうちにここに戻ってこられるよう、質の高い個別サービスを維持してまいります。よろしくお願いしますグランディオーズ ホテル チーム

Dear Sir/Madam,It is our greatest pleasure to serve you at Hanoi Grandiose Hotel and Spa. Thank you for choosing and recommending our hotel. I very appreciate your time of sharing your unforgettable stay with us. I am sure that my team would be very glad to receive your perfect review. That will be our biggest encouragement to continue the great work. We have enjoyed serving you as much as you enjoyed our service. The whole team will maintain our high quality personalized service to welcome you and your family back here one day very soon.Best RegardsGRANDIOSE TEAM

Dear Sir/Madam, Thank you so much for letting us know about your comment after your recent stay at Grandiose Hotel. We are all very delighted to read your positive feedback. We look forward to another opportunity to host you at our Grandiose Hotel, and once again, thank you for your comments! Best Regards, Grandiose Hotel Team

Dear Sir/Madam,It is our greatest pleasure to serve you at Hanoi Grandiose Hotel and Spa. Thank you for choosing and recommending our hotel. I very much appreciate your time of sharing your unforgettable stay with us. I am sure that my team would be very glad to receive your perfect review. That will be our biggest encouragement to continue the great work. We have enjoyed serving you as much as you enjoyed our service. The whole team will maintain our high-quality personalized service to welcome you and your family back here one day very soon.Best RegardsLee

Dear Mrs. Jisun Kim, Thank you very much for your feedback. We always strive to provide the best service to our guests, especially to regular guests such as yourself, and on this occasion, we did not exceed your basic expectations. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at Grandiose Hotel & Spa. I will make sure your feedback reaches the appropriate management so we can improve our service. And I hope when you come back to our hotel next time, our service will be better. We are looking forward to seeing you next time! Best regards, Grandiose Hotel Team

Dear Sir/Madam,It is our greatest pleasure to serve you at Hanoi Grandiose Hotel and Spa. Thank you for choosing and recommending our hotel. I very much appreciate your time of sharing your unforgettable stay with us. I am sure that my team would be very glad to receive your perfect review. That will be our biggest encouragement to continue the great work. We have enjoyed serving you as much as you enjoyed our service. The whole team will maintain our high-quality personalized service to welcome you and your family back here one day very soon.Best RegardsLee

Dear Mr Gomibuchi, Thank you so much for letting us know about your comment after your recent stay at Grandiose Hotel. We are all very delighted to read your positive feedback regarding our services. Besides that, we regret that some of the categories did not meet your expectations. Let me extend my sincerest apologies for any inconvenience you were subject to. We will definitely review with our management team to continue our improvement. We look forward to another opportunity to host you at our Grandiose Hotel, and once again, thank you for your comments! Best regards, ee

Dear Mr. Nicole Lynn,It is our greatest pleasure to serve you at Hanoi Grandiose Hotel and Spa. Thank you for choosing and recommending our hotel. I very appreciate your time of sharing your unforgettable stay with us. I am sure that my team would be very glad to receive your perfect review. That will be our biggest encouragement to continue the great work. We have enjoyed serving you as much as you enjoyed our service. The whole team will maintain our high quality personalized service to welcome you and your family back here one day very soon.Best RegardsLee

Dear Mr. Hemy Tzubary, Thank you very much for your feedback. We always strive to provide the best service to our guests and especially to regular guests such as yourself and on this occasion we did not exceed your basic expectation. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at Grandiose Hotel & Spa. I will make sure your feedback reaches the appropriate management so we can improve our service. We had free upgraded and arranged a room with a nice view for you.We have tried hard to contact you via phone number to inform you that request for free late check out is NOT ACCEPTED. According to our hotel's regulations, the check out time is 12:00. If we do not receive your response, we will arrange your luggage and take a clip to secure and drop your luggage at the front desk.We tried to explain the incident that day about your late check outWe thank you for your feedbackBest regards, Lee

Dear Mr. Takanari,We are incredibly grateful that you took the time out to share your feedback with Service. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Hotel

Dear Mr. Kazutoyo,Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with hotel and hope you will accept our sincerest apologies.Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information from you.Please give us a call at 84- 24- 7303 4555 or onlinebooking@grandiosehotels.com send to email with more information so that we can make things right for you.Thank you for your business,Lee

Dear Junichi,We are incredibly grateful that you took the time out to share your feedback with Service. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Hotel Team

Hello Yoshitaka,We are incredibly grateful that you took the time out to share your feedback with Service. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Hotel Team

Dear Mr.Hiroumi,We are incredibly grateful that you took the time out to share your feedback with Service. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Team

Thank you for your review, our hotel will try to improve the service quality to develop better in the future.

Hi Tsuchiya,We’re so happy that you are pleased with Service. Grandiose Hotel strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.Best,Lee

Hi SEUK JUN We’re so happy that you are pleased with Service. Grandiose Hotel strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.Best,Grandiose Hotel Team

Dear Mr/Mrs Derrick,We are incredibly grateful that you took the time out to share your feedback with Service. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Thanks again,Grandiose Hotel Team

Dear Mr/Mrs. Edson,Thank you so much for sharing your experience with Grandiose Hotel. Your feedback helps us improve our service for everyone.We are extremely grateful that you took the time to send us your feedback about our Service. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could implement any of these changes in the upcoming releases. I’ll be sure to keep you updated.Thanks once again and looking forward to hearing more from you.Cheers,Grandiose Hotel

Dear Mr/Mrs MASAKATSU,We are incredibly grateful that you took the time out to share your feedback with Service. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Hotel Team

Dear Tetsuya,Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience you had with Grandiose Hotel and Spa. We strive for excellence in customer service, but it’s clear we missed the mark in your case. I’m so sorry to hear of your less than satisfactory experience with Service and hope you will accept our sincerest apologies.I understand how disappointing it can be to sign up for a service and not have it meet your expectations.As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.That being said, if there’s anything else that I can help you with at the moment, please feel free to reach out and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.Thanks again,Lee

Dear Mr. Euiyoung,Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with Service and hope you will accept our sincerest apologies. We strive for excellence in customer service, but it’s clear we missed the mark in your case. We have tried to arrange for you the highest room class of our hotel but it is not the room you want. We are very sorry about what happened.As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.That being said, if there’s anything else that I can help you with at the moment, please feel free to reach out and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.Regards,Lee

Dear Tsuneo,We are extremely grateful that you took the time to send us your feedback about our Service. GRANDIOSE Hotel & Spa strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Thanks once again and looking forward to hearing more from you.Looking forward to serving you again soon!Lee

Dear Ms/Mr Tran,Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. Grandiose Hotel and Spa Team is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them. Looking forward to serving you again soon!Best regards, Grandiose Hotel team

Dear Ms/Mr Takanari ,We are incredibly grateful that you took the time out to share your feedback with Grandiose Hotel and Spa. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Hotel and Spa

Dear. SATOSHI,We are incredibly grateful that you took the time out to share your feedback with Grandiose Hotel and Spa. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Grandiose Hotel and Spa Team