「The hotel was a little understaffed, but they did their best to provide the best service to their guests. Housekeeping did a great job of cleaning our rooms twice a day. Shoutout to Mr. Aoki from Guest Services for perfectly arranging all the transportation and box deliveries for us as well as Mr. Munuir from Guest Services for helping out with luggages and transportation after check-out. Some staff from Guest Services were less helpful and tried to avoid taking responsibility but I'm very glad...
「Very convenient location, good services. But the entrance of hotel is inside the shopping mall and not conspicuous more instruction will be prefect.
Furthermore, the deposit and tax is required when you check-in and check-out, if the app has indication would be nice.」
「Breakfast set is good. Hotel room is spacious & clean. Reception is helpful. Hotel is located in walking distance of Umeda station & Nakatsu station 」
「very convenient place in umeda although not very close to the station but it is still within walking distance. Love the hotel with the spa facility to ease our tiredness after a whole day of walking 」
"very good location, food outlests, shopping, super market and convenience store in the same building. direct connection (underground and bridge ) to Osaka Station. Hotel can get crowded, but checkin was smooth, staff very polite and nice. Has 8 laundry machines, but can get crowded and need to wait. Room is not large but enough room and has all you need."
