Katsunuma hotels from HK$347

"The resort is kept in pristine condition, staffs are extremely friendly. The room was well stocked with complimentary water, toiletries, and slippers. Cleanliness through the room to the entire facility is top notch. We thoroughly enjoyed our stay "

"Room is clean, breakfast is great and the view is excellent, my kids love and enjoy the stay. Thank you!"

"Overall, an amazing stay! You have your own private bath and the staff are accommodating. It’s the perfect place to rest and recharge. My only complaint is that the beds are a bit stiff (which some people might prefer!)"

"Great breakfast. Different options in building A and building B. Suitable for different preferences. One of the best breakfast amongst Japanese hotels 🏨 😋 "

"Traditional Japanese style hotel in a great location on the lakeside. Room (after we changed) was spacious but very outdated in terms of technology. No USB sockets, very old TVs (not that we used them). We would have been fine with all of this, but the service and attitude of the staff (mainly the men) at the front desk was disrespectful. In general, we felt uncomfortable that for every request for a service like the onsen or massage we were required to pay in advance as if we were a pair of thieves."

"This was a clean hotel The laundry is old and the dryer doesn’t work too well The location was a but far for us from the station but we liked it’s proximity to Fuji"

"We couldn’t try the breakfast because it was fully booked. The hotel has self-service laundry facilities available. The staffs are helpful and polite."

"Breakfast good. Spa was terrible. A sheet departing tables and the entire time staff was loud. On the phone talking SO loudly I finally had to tell them to please be quiet. The elevator kept pinging every 10 seconds. It was a real shame . It was expensive and was shocked at how loud and rude the female on the phone was. Most the Japanese people have been lovely. Not this one. "

"Wonderful experience overall. Onsen was lovely especially having the open air bath in the room...all baths give a different vibe but all relaxing. Really enjoyed the Kaiseki but would've been great if they did allow you to report food allergies in advance so they could adjust menu. With my shellfish Allergy one meal set was very limiting. So next time probably wouldn't add that to the experience. Staff were friendly. The view from the room of the lake was amazing ..view of Mount Fuji from the observation deck was awesome. Overall a very relaxing stay...would definitely come again and very happy we stopped here on our trip to Japan."