I was lucky enough to spend a few days in that stylish, historic and beautifully kept house. Feeling grateful to B&B owners for the highest standards that are maintained throughout The Southbank House.
None of the plugs worked - and the only heating was a plugged in space heater. So the room was the temperature of outside (maybe 6C). No staff onsite. Have to phone to be let the room. I phoned back about the electricity. “(Sigh). Okay, I guess I’ll have to come over.” Half an hour later she showed up so we could have electricity and get the remaining two towels for our group of four. Who leaves two towels in a room laid out to sleep four? Breakfast was minimalistic. The staff member present barely spoke and we were the only diners.