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"There were dark hairs in the shower and on the bed spread- which was gross. The 3rd floor stunk like BO. We’ve stayed there before. Seems they need to do a hair check on bedding and showers. "

"Staff was incredibly rude and unknowledgeable. "

"The staff at the hotel was SIMPLY AMAZING!!!!"

"Clean room, friendly staff. Outside isn’t great, litter. But everything else was very nice."

"Very clean, great staff, close to activities and delicious food. Highly recommend!"

"Nice hotel but not easy to deal with. Charge HIGH prices to park and you have to use their parking no option. NO access direct to hotel from parking garage have yo use parking elevator to go back to street level then around building to desk and inside elevators for rooms. When you check in they tie up your cc for 200 for what they call added expensive. ??? Checked out almost 12 hours ago and still have my money on hold "

"All good but ice makers on 2 floors not working "

"Great location! Walking distance to all downtown attractions. Room was very comfortable and clean. Would stay here again. "

"This hotel is easily worth the money, and everyone must try the Hot Brown. I visited with my elderly mother, with the idea that local relatives would visit us there. They did. The lobby is excellent for this, and the room offered a sumptuous sofa, which also fit the bill. The Cafe has a limited menu, and the prices on the Internet are incorrect. Sad part is that there is no menu in the room. Front desk says to use online menu. This is why I can only give four stars. That said, the food is good, although a room-service cinnamon roll, which cost a shocking ten dollars (versus six on the menu) showed up as no more than a petrified hockey puck. All else was great, including the Manhattans at the bar. Beware--the fine-dining room is closed. "