「I was very disappointed with this stay. My room was located above or next to the hotel’s commercial kitchen, and I was woken up around 6:00 a.m. by loud operational noise. Staff later acknowledged they should have disclosed the room’s location before check-in, but they didn’t. Had I known, I would have requested a different room. The lack of transparency significantly impacted my stay and made it difficult to get adequate rest. I expected much better communication and guest consideration.」
「I was very disappointed with this stay. My room was located above or next to the hotel’s commercial kitchen, and I was woken up around 6:00 a.m. by loud operational noise. Staff later acknowledged they should have disclosed the room’s location before check-in, but they didn’t. Had I known, I would have requested a different room. The lack of transparency significantly impacted my stay and made it difficult to get adequate rest. I expected much better communication and guest consideration.」
Andrea