Hakone Mount Kamiyama Hotels

"Our stay was the best from the moment we arrived to check out. We were really taken care off and all staff made sure that we had the best stay. The property is conveniently located right by the Sounzan cable car station with it’s own private elevator. We were greeted as we got off the elevator and our luggages were whisked away by many staffs directly to our room. While waiting for our luggages and rooms to be ready, we were served snacks and drinks of our choice. Warm towels were provided so we can clean our hands. We were then guided to our rooms and given orientations. Each of us were supplied wit"

"The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop."

"Room has excellent view to the lake. Food doesn’t seem kid friendly but kinda expected. "

"Beautiful location, amazing staff and super clean"

"Amazing amenities and staff which make the entire experience so worth it! I would definitely recommend for anyone who enjoys peace and relaxation with memories that will never be forgotten. "

"Wonderful experience "

"The property was beautiful with historical Japanese architecture and amenities. We stayed in one of the villas, which was the quintessential Japanese ryokan experience. The room was very spacious. The outdoor onsen was perfect, but the indoor onsen could have been cleaner. The moisture from the hot spring steam seems to be taking a toll. Unfortunately, we had an awkward check-in experience being asked by one of the employees to wait outside because it wasn’t check-in time (it was 2:30pm, half an hour prior to check-in) even though other guests we had taken the shuttle from the train station with had been invited in. The rest of the check-in experience was not very warm or friendly, which tainted the rest of the stay for me. That said, the staff that served breakfast and helped us with check-out were wonderful and extremely friendly. "

"Beautiful big rooms ! "

"Hot tube was good and the staff is really helpful"