「there was a situation happened and feel your staff was handle it not properly . I was in your restaurant meet someone but a colleague who was check in with me together requested change the key for her to get into my room and you just did but not double check with me. you change the key for her but then I was not able enter the room. 」
「Nice hotel with top-notch Japanese standard service. However the location is slightly off, only Mita line is closeby and JR station is quite a walk. Hotel provides lounge for all customers and thats generous gesture.」
「Great location, great staff, great breakfast. There was some dust in the air-conditioning unit, but that's the only problem I found. If I ever stay in Shimbashi again, this will be the hotel I pick.」
「Very good location, right above the Oedo Line, 20min taxi ride from Haneda Airport. Hotel staffs are professional and helpful, will stay again for my next Tokyo trip! 」