Gotemba Nagao Pass Hotels

"Great hot spring"

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins! "

"Excellent hotel, very well run, great for families and large groups. Location exceptional with a short walk to the cable car (rope way)"

"Yes"

"The bottom floor with the sauna, onsen and showers was incredible. There was a staff only door which was a little concerning near the bedrooms (which do not have a lock) but my group did not have any issues during our stay. The check in was a little troubling, we get there at night."

"Belle hotel avec le osen , wow"

"The facility is absolutely gorgeous. The staff was very helpful and polite. The room was a lot bigger than we expected. We had our first Onsen experience here and everything was just so clean and thoughtfully put together. The ambiance of Hakone Fuga in general made us feel welcome and relaxed. The location is only a short taxi ride from the Togendai stop at the Hakone Ropeway. I’ll gladly be coming back here. "

"Apartment was clean and fully equipped with all you need Massage chair was a nice addition Downside is inability for late check out, dryer function doesn’t dry enough resulting in repetitive runs and queries during the stay took many hours to be answered Parking was also away and not in front of property which was unexpected "

"Everything Excellent"