Hakone Sengokuhara Susuki Prairie Hotels

"Loved everything- one of a kind onsen, indoors & outside - what a spread of humongous buffet breakfast & dinner with Japanese & western cuisine. Beautiful surroundings, aesthetically pleasing & a great view of the lake & mountain from our suite - 256. "

"Apartment was clean and fully equipped with all you need Massage chair was a nice addition Downside is inability for late check out, dryer function doesn’t dry enough resulting in repetitive runs and queries during the stay took many hours to be answered Parking was also away and not in front of property which was unexpected "

"Traditional Japanese onsen hotel. Tatami style rooms. Very delicious breakfast and dinner. Friendly and helpful staff."

"First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view. "

"Room and hot tub are ok. We are 3 people in one room, only two sets bedding, we need to setup the third one by ourselves! The food is not our favorite, both dinner and breakfast! "

"Best hotel we stayed at in our whole trip. The room was a much welcomed change to the standard small hotel rooms in Japan that we got for the same cost, breakfast buffet was good though the food was the same on the 2 days we tried it. There are plenty of good restaurants to try within a few minutes walk and the bus stops right in front of the hotel were convenient. I wish we stayed longer but will definitely be back on our next trip. "

"The room is clean, the staff is nice, the Onsen is excellent, the food is the best i ever have compared with other Onsen hotel"

"Over all the service was not what I have been expected"

"What an amazing hotel. The highlight is the onsen, absolutely incredible. They have 2 onsen rooms, male and female. Both rooms have 2 onsens, indoors and outdoors, as well as a sauna. Changing rooms are clean with hair dryers, towels, lockers and other amenities. Staff were very kind, allowed us to borrow umbrellas when it was raining, they have a giftshop inside too. 10/10"