Birmingham New Hall Valley Country Park Hotels

"Not what I was expecting at all! The hotel was clean and the breakfast was good. I slept very well. When you hear the name Belfy you expect something special but it was a bit of a mix between Butlins and Wetherspoons. We stayed for two nights. Sam’s bar was loud as expected with golfers enjoying well-earned drinks. We tried to book a table for two in the dining area but were told it was first come first served. An hour later we returned to find a table of 16 had been reserved! I was not happy. The main bar had live music which was good but there were lots of drunken groups, including hen do and birthday parties. We also visited the swimming complex where the staff were friendly and helpful and there was something for everyone. "

"Breakfast was Ok as expected when served up in food warmer as a buffet breakfast usually warm or cold stayed once and freshly cooked breakfast to order was served and it was excellent. Room really nice but could not get jacuzzi to work. Plenty off parking. And Staff are excellent at what they do and promptly sort out any lssues. Especially the gentleman who greats you as you walk in for breakfast. "

"Good rooms, great atmosphere would definitely go again"

"We have loved our time at New Hall Hotel. The place is beautiful. We end up visiting again within rhe same week it was so nice. Whenever we come to the west Midlands this is where we stay. The rooms are spacious and clean, the food is lovely and a nice selection. Everyone speaks to you and makes you feel welcome. Next time we will try the spa. "

"Rubbish hotel.com"

"Lovely grounds and room was very clean. Disappointing that breakfast is served in a dark space with no windows when there appears to be other large rooms with windows overlooking the beautiful grounds."

"This hotel was totally outstanding The renovation downstairs is stunning. The rooms still need to be done. The food and staff are 10/10 I can honestly say I have never enjoyed a stay as much."

"Unacceptable. Mattresses are completely beyond their end of life. Booked two rooms and both were the same, one mattress literally had a spring coming out of it and poking into the sheet. The other had springs that would jab into your sides and crunched every time you moved. Asked for a second duvet so we could lie on top of it for extra padding, which never arrived. Car parking is extortionate at £10 per night. Many other areas in the room that are shabby a need upgrading, too many to list. Staff in the morning were apologetic and said that new beds are “on order” but didn’t seem to engage with the suggestion to buy mattress toppers for the guests in the meantime. Absolutely not a 3 star stay as advertised on Hotels.com. So for now, avoid!"

"Never received check in instructions"