Birmingham Plantsbrook Community Nature Park Hotels

"Unacceptable. Mattresses are completely beyond their end of life. Booked two rooms and both were the same, one mattress literally had a spring coming out of it and poking into the sheet. The other had springs that would jab into your sides and crunched every time you moved. Asked for a second duvet so we could lie on top of it for extra padding, which never arrived. Car parking is extortionate at £10 per night. Many other areas in the room that are shabby a need upgrading, too many to list. Staff in the morning were apologetic and said that new beds are “on order” but didn’t seem to engage with the suggestion to buy mattress toppers for the guests in the meantime. Absolutely not a 3 star stay as advertised on Hotels.com. So for now, avoid!"

"Room was clean and I had a really good sleep! Everything else was great. Apart from one member of staff, who wasn’t rude but wasn’t welcoming on arrival and I felt as if I was bothering him when I asked a couple of questions. Not someone I would wasn’t to work front of house. That’s why I gave 4 stars."

"yes but alot wet patches so must be potholes.Staff Good and Helpful.Room Lovely And Comfortable."

"The spa was beautiful and I enjoyed my 18th at your hotel. "

"Never received check in instructions"

"Friendly host. Good communication. Clean and quiet BnB "

"Clean, well presented, loads of fresh towels, comfy beds... I slept so well every night of my stay. It was nice to have the driveway to park so close to the front door."