西維珍妮亞州中北部酒店 | 熱門西維珍妮亞州中北部住宿限時優惠每晚可低至 HK$437

「great in general 」

「The elevator was not working during my entire stay. When I inquired when it would be fixed the staff had no clue. Hotel is very clean however the carpet on the stairs was fraid. Staff was very pleasant n helpful」

「let me start by saying the front desk staff was great! Room was dirty.. crumbs in the sofa bed.. like a lot of crumbs.. sticky stuff all over floor in kitchenette area, dust everywhere.. hair and what looked like crumbs in the shower.. sticky stuff in and on fridge. oil all up inside of washing machines and dryers downstairs.. only 1 washing machine worked btw.. Breakfast was ok.. eggs were like yellow colored styrofoam but the rest was ok. free hotel breakfast so.. cant complain too much.....

「Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

「This was great well run hotel. The front staff Sam was excellent inland very helpful」

「Myself and my team of 3 were at this location for a week and none of our rooms were cleaned. We would request them to be cleaned, were told we would be put on a list. Then all that would happen, we would get fresh towels. One of those times they just left the towels in a clear plastic bag outside of the rooms. I had to request twice to have the body wash and shampoo refilled in my room.」

「Very good!」

「The room was clean and the staff was very pleasant. 」