Brewerton Oneida Shores Park Hotels

"The bathroom/shower was not the cleanest, but our real concern was the pool. We picked this hotel with only wanting one thing of our stay prior to my child’s procedure: to swim. Before scheduling the stay, the website for THIS SPECIFIC address and a Google search, it was confirmed the pool would be open until 10. We arrived at the hotel late evening and by the time we got down to the pool it was about 9:06. Pool door was locked. I asked the woman at the front desk, her answer was “if the key card lets you in, go ahead”. Of course, it did not. My 3 year old just completely devastated. She watched my child go up to the room sobbing while I explain our stay and show proof in two locations the time and why we chose THIS location for our plan to swim. She called the manager and just said Google had the wrong time before ending the call. Something about the health department saying 9:00?? I ask if she would reconsider being that we were provided the wrong information or if I could talk to the manager myself. She stalled by trying to look it up on her phone then her computer when she was already shown multiple times on my phone the website itself, then rudely took another phone call without saying another word to me until I gave up and left. The reason for our stay was ruined by misleading information and no one willing to work with it when shown respectfully. "

"Room was dirty, bed was incredibly uncomfortable, everything was just worn; carpet had spots on it and there were spots and paint chips missing on the wall. "

"Room was dirty. Stained comforter, no extra sheets for pull out couch. Behind the pullout was a ton of garbage "

"This was an amazing place to stay. Clean and welcoming. I would definitely stay there again!"

"The pool was a tiny bit on the colder side but extremely clean and well taken care of. Everyone in staff was extremely kind. One even gave sprinkles to my son for his birthday waffle which made his morning! Everyone we met was very kind and pleasant from check in to check out. "

"Old hotel. Rooms newly redone which is only reason I didn’t leave. Lobby was “ok.” Rest of hotel, inside and out, was far below expectations. Service was excellent however. Very nice staff. "

"Excellent place to stay , I will be a repeat visitor in the near future "

"Waiting in the cold at the airport after midnight for an hour. Shuttle driver had the wrong phone number and claimed he couldn’t find me even though I told him where I was standing. "

"For the price and star rating, excellent stay. I certainly will stay again at this hotel next time in Siracuse area. "