Syracuse Crouse Hospital Hotels

"There was some bumps but overall a good stay. Our room was clean. The dishes in the dishwasher were not. The towels were clean/ but there was some sort of smudge (maybe mascara?) on the pillow case. It seemed laundered so maybe it was just stained. But value compared to price was excellent. It was perfect for one night. "

"I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience. First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control. While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable. Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient. Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property. "

"The room was ready and clean. I would recommend "

"Easy check in, the owner was there and brought us a welcome gift of wine which was a nice touch. Room was great, everything was clean and well equipped, nest to Tully's which is a go to for us!"

"Room was a basic room. Staff was friendly and helpful."

"We loved this boutique hotel. The junior suite was roomy & comfortable. Plus the location in the city is excellent. "

"Friendly helpful staff.Excellent room condition. "

"I checked out 3 minutes after arriving. I was suppose to get refunded because I never officially checked in. This property should be removed from your list. Very unsafe with loitering and unkept. How do I go about securing my refund? I was told it would be automatically generated since I was there less than 15 minutes "

"Had an unexpected flight cancellation - it was awful but embassy suites at Destiny made it so much better for a night! Thank you all so much! "