Ontario Spa Hotel

"During my stay, our room was 2057 and it was a very nice room. Very clean, great view of both American and Canadian Falls. The bathroom was nicely stocked with towels and supplies! We had dinner at Massimo's Italian restaurant- everything was very good including service and the food. My husband and I opted to do an earlier dinner reservation and then go back to our room to watch the fireworks. This turned out to be a great option and we were able to watch and hear from our room with the balcony window open!! We also had the breakfast buffet the next day, nice selections. Everything was fresh. The only snafu we had was when checking in, the staff member was a little hard to understand and she mentioned to us that we would have to come back the next day to get a $5 off per person coupon if we planned on dining in the hotel for breakfast. So, We went back the next day to get the coupon only to be told by another representative that that was wrong information. We were supposed to come back in the evening on the night that we checked in. I pushed a little further and said that is not our fault for the lack of information, and asked why was the coupon not given to us when we checked in??? This attendant walks away and came back and gave us the two discounts for the breakfast buffets. So all in all it worked out- and all was well. I would have to say that the breakfast buffet is a bit pricey, probably not worth it... As we did not eat well enough for $30 per person. "

"Location was great. Room was spacious. Pool was a favorite for our kids. Friendly staff. "

"The staff was amazing. The property a bit dated but the rooms were clean and reasonable well Maintained. The staff made this stay. They were excellent "

"Very nice pool"

"Good and love the people there"

"90% are great except….It is NOT safe to use the safe in the room!! LOL! It was not bolted to the floor or wall. You can lift it up easily. It is pointless to store your computer or passport in it. Other than the safe, it’s a great hotel! Although the hotel has very boring and old looking exterior appearance but the staff, room, and location had made a huge difference! Centrally located!! Everything is within walking distance. Restaurants, Mall, Super Market are either next to the hotel or 5 to 10 minutes walk. You can take the street car on Dundas. All staffs are friendly and professional. Also Doubletree chocolate chip cookies were given when check in. Clean room and sound proofed! Eight elevators and not crowded nor long waiting time. Full kitchen is great to have even though we dined out every day. We stocked up water and fresh fruits in the full size fridge. Hotel cleaning staff were efficient and amazing people. We stayed on 24th floor. Not much of view from the room because blocked by other buildings. That is ok for us since we go out often. You could choose a hotel has better view but might not be centrally located. We’ve made the right choice to choose Doubletree and would come back to this hotel in the future! It was a pleasant stay! Thank you all! "

"Great hotel excellent food and service! "

"Loved how clean and spacious the rooms are "

"Beautiful veiws"