「We enjoyed our week-long stay. The staff was friendly, and the property was clean and well maintained. There were a few minor issues: a water leak from the ceiling in the stairwell that looked like it was getting worse during our visit, a safe that didn't work consistently, and TVs with poor sound projection that could use replacing. Otherwise, I can't complain. The bed was comfortable, and the food and views were phenomenal.
One tip: book tours and taxis through the front desk, since they use...
「Let me start by saying that if it wasn't for the staff, I’d give Azul 2 stars. My husband and I were returning guests from 2021, expecting an improved post-pandemic experience, but our loyalty wasn't even acknowledged.
First, the liquor request runaround was completely unnecessary. Before arriving, I coordinated with the resort (Janice) regarding liquor lists, pricing, and the spa menu. I was told my request for Hennessy VS would be handled upon check-in. It was not. Staff sent us hunting...
「If accommodation is all you need...then this is the place for you. Except for the security personnel on the beach, no one else acknowledges you unless you ask.」
「I like the room it was amazing. Housekeeping was on time and done in a profesional was and the staff was friendly. What i didn't like -- was staff heading to the buffet to get food during service. The staff in the dining room was very nice, but please let the staff wait until guests eat or grab food from the kitchen.」
「Personally I didn’t like those spiral stairs for an elderly lady I found those medals stairs an accident waiting to happen.i was extremely careful with them and couldn’t wait to move to a less dangerous accommodation. I voiced my concerns yet the staff didn’t take notice even with the walking cane .. so I just managed. Other than that I was fine with the accommodations」