Playa del Carmen Playa Avenida Colosio Hotels

"This resort was clean, safe, quiet and easy to find your way around which was nice traveling with kids. There were a few pools to pick from and we were always able to find a chair on the deck. For people who complained about the beach, yes it is small but it was well kept by the staff and my kids enjoyed it. My only complaint was there could have been more staff working in the restaurants as there was often long wait times for things. The buffet staff were incredibly busy and constantly moving and as such we made if halfway through breakfast without water or coffee. This was not a fault to the staff as they were doing the best they can, this also lead to long wait times for food/service at the restaurants as well. We would definitely come back."

"The resort was great. They were good with food allergies. Very clean and a nice place to relax for a week. Would recommend! "

"Stayed on the family side, was great for younger kids. Food was really good"

"The room was clean and well stocked when we arrived. All the staff we encountered was amazing. Get a cabana it is worth the cost and the service is amazing. The food is your typically AI fare but they try to keep it fresh and will do their best to make you something fresh if you’d like. I loved the location and we felt same most of the time. The only issue we had was a drunkin domestic dispute down the hall. A man was yelling obscenities and attempting to kick in the door. Security seemed slow to respond and there is no way it wasn’t heard because it was near the front. It went on for far too long and left me questioning the quality of the security. "

"We chose this hotel because Expedia gave us a great discount since we are gold members and it exceeded our expectations. It had everything that we needed for our stay and it is in a perfect location. The staff is friendly and welcoming and very accommodating. The rooftop is nice as well. A little bit small in terms of space/it gets busy, but not the end of the world. Would definitely recommend staying. "

"Es un hotel con muy buena ubicación , a 2 cuadras de la 5 avenida , tiene estacionamiento seguro, las personas de recepción muy amables , el estado de el hotel como tal es muy antiguo ,es de dos plantas ,solo escalera , las habitaciones son grandes tienen aire acondicionado , no tiene nada lujos , es súper básico pero por mi experiencia no la pasamos mal "

"Yes"

"Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport. "

"You get what you pay for. The room itself was clean but it definitely needs some updates to remove the stains in tiles of the bathroom grout and the shower faucets do not shine at all. Linens could also get an upgrade b/c you can tell they have been washed too. many times now. The staff were amazing though especially the gentleman who worked on our arrival. We found our window didn’t lock and the door lock wasn't working either that he made some changes and gave us a new room to feel secure. On one of the days we hung out on the roof we didn’t feel comfortable there that the staff sent us to their other hotel a block away to use their roof pool instead so that we could enjoy our stay better. Grocery not far away, great restaurants everywhere (best place was like a block away) and beach is short walk too. All in all, it was good enough for what we paid for and we still enjoyed our time there. "