Puerto Morelos Puerto Morelos Town Square Hotels

"Pros: Staff, layout, restaurant availability, small but intimate, an effort with activities, gym, tennis and pickle ball with bikes available. Property is kept up with, bars, beach cabanas and shows, rooms are huge. Cons: the beach is not clear, cannot snorkel, the spa services are extremely overpriced, gf saw bar staff pouring bottle water in an alcohol bottle, some portions for dinners are small, food at steak house and spice hibachi grill was poor. Wish they had later activities, the night ends at 11-12 leaving much to desire for night time fun "

"The customer service here is terrible. No much of food choices and their taste can be better. Rooms are clean but building is rusty. The environment was always smelling like horribly . Also, you are charged for wifi after connecting to 2devices. Not worthy of going."

"I hate to do this, but they really need to update the hotel. Its very old and worn. Upon arriving, they put us in a room that was not what I had paid for. After speaking with the manager and threatening to go elsewhere, they let me have the room I paid for, but not for my daughter and her partner. I know this is not a 5-star hotel, but there were rat droppings in the room. I can't emphasize enough that this hotel needs upgrading."

"kid friendly everything was great wonderful place to stay "

"Great location for a few nights, staff are friendly and helpful, beds were huge and so comfy."

"Clean room Great helpful staff Very close to the beach and food vendors on streets"

"It is a new construction, the room was amazing, really clean, with ocean view, the pool really nice. The only thing that it was a big minus is that the Wi-Fi wasn't working in our room, we notified the front desk clerk and went to our room to try to fix it but couldn't be fixed and in that area my phone didn't have good reception there, other than that it was great. "

"This condo has a fantastic location, you can walk to everything - beach, groceries, restaurants, everything you need is within walking distance. The rooftop pool was a hit with our crew, it’s all just like the pictures. The host was great to deal with as well, always attentive if you have questions. "

"Accommodations are very clean, great location, staff are very friendly and helpful. This Accommodation would be great for short term guests but falls very short on long term guests. I was booked for 7 weeks but was expected to go that long without fresh sheets and towels unless I was willing to pay for them. When I wanted to send my linens to Rush Laundry for much less than what they wanted to charge me, I was told that I couldn't send their property out...on the original booking it stated that this service was offered to me every 4 days but only happened 3 times in 7 weeks. Upon me showing them this on my original booking, they promptly removed it from their site. I was not impressed with how this was handled and would certainly never recommend to anyone wanting these Accommodations long term. It was unfortunate because everything else was excellent."