Ascot Royal Ascot Golf Club Hotels

"Great place to stay, staff are friendly and the food was great. Would stay here again"

"The Spa was the best thing I enjoyed at this hotel thank you Needs an undercover visit to iron out some of the issues I'm not putting on here. Food and Drink very expensive for what you get Thats all on here "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Nice place to stay and friendly staff "

"Clean room, excellent staff amazing facilities "

"Terrible customer service, property is nice, upper management customer service is poor "

"We were very grateful for the upgrade to premium room and loved the treasure hunt provided in the room The pool was very nice"

"We have stayed at the winning post several times and the rooms are very well Appointed with very comfortable beds "

"Sean was such a lovely host and the school house was stunning, the garden was such a treat to wake up to. Bus stop was a 3 minute walk and easy peasy to get around. I would highly recommend this stay to anyone curious about Ascot!"