"Staffs r nice & helpful. They r professional in their work. The view in our room is wonderful, we can see the Castle. Lots of Resturant on the street where the hotel located, we had an amazing itally meal, we really enjoy it. Walking to the sightseeing point is only 15mins."
"The hotal is located on the mountain. It is difficulty for carring the luggage to anywhere. Besides, there are not the loading place, if you come to hotel by car then you need to use the car park in outside with the fee charge."
"Fantastic location in Old Edinburgh, 30 second walk to Royal Mile. Amazingly comfortable beds and easy check in on arrival. Free parking only on a Sunday on Jeffrey Street. We used the NCP car park nearby on the Saturday, arrived after 6pm on Friday and left by 8:30am on the Monday to reduce extortionate ..."
The customer service is second to none. I stayed for work during the pandemic and they couldn't;t have been more friendly, kind and hostile. I had to eat dinner and breakfast in my room and it wasn't such a hardship because they upgraded me. I would stay again.
Our stay has been spectacular. The hotel upgraded for free our room so that we would be able to work in optimal conditions from our bedroom.
The staff was very caring and lovely. In view of the Covid restrictions, they made all the efforts to accommodate us in the best condition.
The room was spacious, with big screen, lovely view and in a quiet part (double glazing)
The breakfast was good and with plenty of choice.
The staff was at the top!
Stayed here twice in the past 2 weeks and on both occasions, everything was perfect! Hotel is central to everything, was clean, comfy and staff friendly. I will make this my hotel of choice when visiting Edinburgh again! Thankyou to Susan and her team for a job well done!