Skaneateles Lake

This was my second time staying at the Aura hotel. I love the location, how quiet this hotel is, and how great the staff is! Our receptionist was so helpful, and there was always someone there to greet us at the door. The rooms were clean, and the AC was AMAZING! What I really appreciate is the water fountain to refill my bottle everyday. I love this hotel and always recommend staying here!

Upon arriving at the hotel the bathroom was disgustingly dirty with other people's hair all over the floor and instead of sending someone to clean it they tried to move me to another room and in the other room there was no air-conditioning and it wasted 90 minutes of my time and also the second room they put me in was less quality of a room. So then I had to move back to the original room and wait for the staff to clean the bathroom and I missed my dinner reservation as a result once I called the front desk to find help with this matter they were laughing and behaving very unprofessionally. The bathroom door was in operable and no one ever came to fix it

The staff were extremely helpful. We loved the breakfast and the happy hours on the terrace