Portmore Sovereign Village Mall Hotels

"My stay here was absolutely amazing from beginning to end. Kimberly, the host, was exceptional in every way. She was always available whenever I needed her, whethe I had questions about cooking in the unit, extending my stay, or anything else that came up. Her responsiveness and genuine kindness made the entire experience feel effortless and welcoming.Originally, I booked the property for nine days, but I loved it so much that I extended my stay for another nine. Kimberly went above and beyond to make that happen. She carefully worked around existing bookings to accommodate my extension, and the way she managed everything so smoothly truly impressed me. That level of care and dedication is rare.The property itself is just as beautiful as it appears in the photos if not even better in person. The home is extremely clean, well-maintained, and thoughtfully set up. Having access to a washer and dryer was such a luxury, allowing me to wash clothes whenever I needed without any inconvenience.One of my favorite parts of the stay was waking up early each morning and walking to the beach to watch the sunrise. The view is absolutely breathtaking and created such a peaceful start to every day. The pool is also available at any time, which made it easy to relax whenever I wanted.The building/grounds are spotless, and the staff are incredibly friendly and helpful. At 1 point I misplaced my key fob, and Kimberly had it replaced almost immediately. Everything about the stay feel EZ"

"The cleanliness and hospitality."

"Ryan was on spot very supportive and excellent host definitely will be going back 5 star place was so comfortable we were happy with our stay thank you ."

"Very clean. Host was really nice and well-prepared."

"Nice but not an Apartment! The host was a FANTASTIC lady! Breakfast was great! The vibes of the building and neighborhood felt cozy. The negative was that there was no kitchen, although a kitchen it stated in the description. The unit is more like renting a room. Here's why,.. when you first walk in you are greeted by the room with the white couch, and bar to the right. The bar area has no sink or prep space, just coffee and condiments for purchase. This room is extremely small. The coffee table in the middle is about 2-3 steps away from the door. It felt like they shopped up one large room and made it into 2 rooms (Living and Bed Room). The white couch is not a pull out sofa mattress but similar to a futon. Next, you enter the bedroom. This room is even smaller, with only a tight space to walk around the bed. There was no space to put your luggage or a dresser to put away clothes. Next you had the bathroom (off the bedroom). The bathroom is split into two closet rooms... one room had the shower, and the other the toilet and sink. It looked as if they converted 2 closets to make room for a bathroom. Lastly, there is another closet off the bedroom, but this closet was an entryway to another apartment. This entryway made me feel uneasy. We ended up staying one night, although we booked for 5 nights. The manager did not offer a refund ..disappointing!. I highly recommend that they remove the words "Apartment and Kitchen", and post "Room with private bathroom" for rent."

"Did not receive details from Host to access property and had to find another property to stay. Tried reaching out to Expedia but this is the hardest thing as there is only IA contact and no human contact to be able to explain the situation. I would appreciate if someone would contact me from Expedia regarding this uneventful stay. It was not a good situation to be. Got to the property and was told that there were no reservations in my name (bookings for my mother) and this was very disappointing to say the least. EXPEDIA, PLEASE CONTACT ME ABOUT THIS URGENTLY, VERY DISAPPOINTED CUSTOMER."

"Michelle was an excellent host: very communicative and interested in the well being of her guests; the property was modern and had all the amenities needed."