Gretna Spoilt Spa at Smiths Hotels

"Beautiful room in a wonderful hotel. The staff were really friendly and the amenities were outstanding. Location was great particularly if you want to enjoy the shopping in Carlisle."

"Ideal location, friendly chilled out staff and large,comfortable warm room"

"Excellent place to stay. Very cozy and handy. Great breakfast. "

"Great welcome from Hotel staff, as always, especially Jane, Masie, and Marlon"

"Breakfast was lovely and the staff was am"

"Clean and comfortable "

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"It was difficult to find the hotel parking as we arrived at night, but OK once we got our bearings. The hotel room is huge, but looking a bit tired. I loved that I could have a bath, as this facility is missing in so many hotels now! Our room was on the street front so it was noisy from traffic, despite double glazing. The beds were very comfortable though and there was a good supply of tea, coffee etc but no teaspoons!"

"Radiators in the room must have been for decoration, there was no heating on a freezing cold night, owners must have known this because on arrival we were handed a tiny fan heater, which made little difference in a big room. Toilet wasnt clean, bathroom light didnt work initially, towels weren't provided until I went to reception and asked for them, bed was uncomfortable. Genuinely glad I didn't pay a huge amount for the room because it is one of the worst stays I've had. Only 2 stars instead of 1 because the shower was actually warm, the TV worked and the room was quiet despite its location. "