Hanoi Thang Long Citadel Hotels

"We did our research and were very happy with our choice. This is an outstanding hotel with excellent staff in a superb location. They made everything simple - including airport transfers and our breakfasts were amazing. We plan on staying her again during future travels. "

"Rooms are clean, right at the centre of city. The staffs are very friendly and services are excellent, the breakfast buffet is excellent, good foods and the dinning area is neat and clean. Gym is poor not enough equipments. Overall is 9/10."

"Nice and accessible hotel in the Old Quarter. Staffcery very accommodating"

"Staff was wonderful and the property was in a great location. Gym could stand to be updated and additions made but overall we really enjoyed our time"

"Quite rundown and dirty, staff were quite nice "

"Excellent"

"The hotel description is misleading. There is NO onsite breakfast facilities. Breakfast is down the road, outside the hotel!! When we arrived, the only lift in the hotel was "out of service". This is definitely NOT a 4* hotel. It is more like a 1* hotel. This hotel does NOT come with the concierge, the facilities, decor, or top notch service that all 4* hotels offer. This hotel offers absolutely nothing. The staff are miserable and unhelpful. The rating for this hotel definitely needs to be reclassified. Regarding the room. We asked for 2 room queues, but was told we could only have one and if one of us needed to access our room we had to get reception to let us in. The sockets in the room was loose. The kettle needed to be unplugged to stop it over boiling. There are some good points to this hotel, and that is it's location. It is on a quirky road in the centre of all the hustle and bustle."

"Great service by the staff, really outstanding. There was one night where a friend and I were at a lost for where to go for dinner and it was running late. One of the staff members helped us quickly call up a place and got us a table! Saved our night, and the food was delicious!"

"Great hotel"