「Service at the hotel was great. Everyone was friendly and so helpful! The stay was even better. It's right in the heart of Vail and you can just turn the corner and you're right where all the shops and restaurants are. The room was clean and so comfortable. Our bed sheets were so soft and the bed was so comfortable! We loved our stay and will stay again here in the future!」
「Nice new property, but breakfast time full of construction workers, that’s not appropriate for customers paying premium prices. Better don’t stay here for coming months.」
「The property was well maintained. The staff was so friendly - they offered to help with our luggage! The beds & pillows were the most comfortable I have ever experienced! Loved the lobby sitting room with fireplace and outdoor space with firepits along the river! The history was told through photographs &books). The breakfast was also excellent! This is a hidden gem - we will definitely be back!」
「We were arriving about 6:30 pm. Received an email that the front desk was only open until 6 but they would leave our room key and instructions in an envelope in a lock box. When we arrived, the lock box was open and nothing was in it. There was a number to call for after hours help, so I called it. The answering service took my number and said that someone would call me back ASAP. (I also emailed through their website and left voicemails on numerous mailboxes.)
Finally, at 7:45, I got a...
「Our AC wasn’t working during our one night stay. But the room was beautiful and the staff was extremely helpful. Special thanks to Akhi and Erick for making our little two year old so happy!」