We stayed here for a month.
From day one we experienced problems with the cleanliness.
The sheets put on the bed had a used plaster stuck to them, the replacement had a metre wide brown stain, 3rd replacement was clean. After one visit by the cleaners the sheets had been changed and the stench off them was so bad had to wash them ourselves, how they did not notice, not sure.
Had to buy our own cleaning products as none in the apartment, cleaning the bath and the floors was not on the list apparently for the cleaners. We advised the floors had not been cleaned on day one, also the toilet seat loose, which was repaired but lasted 2 days.
There was blood smeared on a picture frame in the hall and the wall, still there when we left.
There is beautiful artwork and wallpaper throughout the apartment, however the state of the walls and ceilings lets it down. Both bedroom carpets are badly stained, the balcony was full of debris, cobwebs and peeling paint. The windows to the balcony had been cleaned but the dirty water was left to drip down the glass, so pointless.
We were aware of where the apartment was, as expats. However the noise from the Jorvik centre everyday setting up at 7am, is not good, and we also had a problem with homeless using the PowerPoints in coppergate for their music, regularly at 3am.
Stays York were always quick to action any queries etc, with professionalism and a smile, cannot fault them at all.