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Shangri-La The Shard, London

Photo gallery for Shangri-La The Shard, London

Exterior
Indoor pool
Indoor pool
Indoor pool
Living area

Overview of Shangri-La The Shard, London

Shangri-La The Shard, London

5.0 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
31 St Thomas Street, London, England, SE1 9QU

Explore the area

  • Popular LocationTower Bridge14 min walk
  • Popular LocationTower of London17 min walk
  • Popular LocationLondon Bridge20 min walk
  • AirportLondon (LHR-Heathrow)53 min drive

Room options

About this area

London

Shangri-La The Shard, London is located in London City Centre, a neighbourhood in London, and is near the airport and on the riverwalk. HMS Belfast and Globe Theatre are cultural highlights, and some of the area's notable landmarks include London Bridge and Tower of London. Looking to enjoy an event or a match while in town? See what's going on at O2 Arena. Spend some time exploring the area's activities, including segway rentals/tours.
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Map

What's nearby

  • The Shard - 1 min walk
  • Borough Market - 2 min walk
  • Tower Bridge - 14 min walk
  • Tower of London - 17 min walk
  • London Bridge - 20 min walk

Getting around

  • London Bridge Station - 1 min walk
  • London Bridge Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • Pret a Manger - 2 min walk
  • Greggs - 2 min walk
  • The Telephone Exchange - 2 min walk
  • Costa Coffee - 3 min walk
  • TĪNG Restaurant - 2 min walk

About this property

Shangri-La The Shard, London

5-star luxury hotel near London Bridge
Located close to Borough Market and HMS Belfast, Shangri-La The Shard, London provides a return airport shuttle, a cafe and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site Asian cuisine restaurant, TING, features light fare. In addition to 2 bars and a 24-hour fitness centre, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), free bike hire and valet parking (surcharge)
  • Express check-out, coffee/tea in reception and express check-in
  • Free newspapers, a lift and a front desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All 202 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning. Guest reviews highly rate the size rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services and cots/infant beds
  • Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
  • Bathrooms with designer toiletries and separate baths/showers
  • 40-inch LED TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 55.00 per night)
  • Valet parking on site (GBP 55.00 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: GBP 42 for adults and GBP 21 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • TING
  • GONG
  • Bar 31
  • Sky Lounge

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Indoor pool
  • Private picnics
  • Sauna
  • Spa services

Family friendly

  • Cots/infant beds (surcharge)
  • High chair
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (2335 square feet)
  • Meeting rooms - 3

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Down duvet
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 50 lb per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per night.
Cots (infant beds) are available for GBP 75.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 42 for adults and from GBP 21 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self-parking fee: GBP 55.00 per night
  • Valet parking fee: GBP 55.00 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 75.0 per night
  • Rollaway bed fee: GBP 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Frequently asked questions

Does Shangri-La The Shard, London have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 6:00 PM.

How much does it cost to stay at Shangri-La The Shard, London?

As of 5 Jun 2023, prices found for a 1-night stay for 2 adults at Shangri-La The Shard, London on 8 Jun 2023 start from HK$6,425.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La The Shard, London pet-friendly?

Yes, Shangri-La The Shard, London allows dogs (limit 1 per room) with a maximum weight of up to 50 lb per pet. There's a fee of GBP 75 per pet, per night. Service animals are exempt from fees.

How much is parking at Shangri-La The Shard, London?

Self-parking is available for GBP 55.00 per night. Valet parking is available for GBP 55.00 per night.

What time is check-in at Shangri-La The Shard, London?

Check-in is from 4:00 PM - midnight.

What time is check-out at Shangri-La The Shard, London?

Checkout is at 11:00 AM.

Does Shangri-La The Shard, London provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 160.00 per vehicle applies.

Where is Shangri-La The Shard, London located?

Located in London City Centre, this luxury hotel is within a 10-minute walk of Borough Market and HMS Belfast. Globe Theatre and Tate Modern are also within 15 minutes. London Bridge Station is only a 2-minute walk and London Bridge Underground Station is 2 minutes.

Shangri-La The Shard, London Reviews

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 803 out of 1001 reviews" "
" "10 - Excellent 80%
Rating 8 - Good. 122 out of 1001 reviews" "
" "8 - Good 12%
Rating 6 - Okay. 42 out of 1001 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 19 out of 1001 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 15 out of 1001 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.4/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Erin, Playa del Rey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2023

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The views are a wonderful sight, it just feels too much like a tourist trap with people crowding everywhere (non hotel guests)
Stayed 1 night in Apr 2023

10/10 Excellent

Vidya

Stayed 4 nights in Apr 2023

4/10 Poor

Jack

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place to stay, however upon arrival we felt staff were rude and abrupt.
Stayed 1 night in Apr 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Sanjay

Stayed 2 nights in Mar 2023

10/10 Excellent

Yasika

Stayed 1 night in Mar 2023

10/10 Excellent

CAROLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at hotel was very pleasant and helpful
Stayed 6 nights in Mar 2023