The hotel requires quest to use their room key to access the elevator. Guest and staff I thought were the only ones to have such a key but was surprised one night when a knock at my door was a waiter from the restaurant across the street with my daughters take out order. Every hotel we've ever stayed at the reception would call and tell us the food was down stairs with them, but after questioning the reception staff I discovered they gave a guest elevator card to the restaurant across the street so the staff could bring the order to our room. This was true with everyone's order from this restaurant. This might sound like a good idea to the hotel staff because they would not have to be bothered with calling the room or delivering the food themselves, but it's not a good idea for the guest. Marriott hotels do background checks on all their employees so the guest might feel staff staying with them, but Marriott does not do background checks on non-employees, such as the waiter across the street. When I questioned the reception staff about this they seemed to have no problem with this policy of giving out guest elevator keys to non employees. In this case it was the restaurant did so much business with the guest at their hotel they felt it was more convenient to let an outsider, non employee, have access to their guest room levels. I trusted Marriott to use the best, safest practices when dealing with their guest's safety. Letting someone who is a nonemployee have a key
