Cancun South Ski Holidays

Nice room, nice staff

It was ok. The group that I was with said they’re never gonna come back because the service had gone downhill. They had come here every year for about five years. They said the hotel cut back on just about everything. The drinks were a week and the food was just OK. There’s no full day buffet like other all inclusive, but there are other restaurants. The beach were nice.. Unless you like soft drinks, they don’t cater to nonalcoholic customers.

It was a perfect weekend

The room was great but the plunge pool was cold. The food was terrible. Especially any beef dish or desert. The main swimming pool was so cold that most people would not go in. If you have disabilities or struggle walking or climbing stairs be very careful here. Many steps that are either too tall or difficult to traverse. Incredibly difficult getting in and out of the hot tubs. It was actually a shame as my wife and I actually enjoyed our stay. We were very conflicted about how beautiful it was yet quite terrible at the same time. We would return to Cancun but would not return to this resort. On a positive note, the staff was always friendly, hardworking and accommodating.

No tengo ninguna queja este lugar fue lo mejor para mi

The staff was amazing, so kind and detail oriented. Everything was always clean. The service was quick. We were happy to have stayed at the coral part of the resort as it was less busy but still had activities throughout the day. We also had full access to the family side by staying in the coral part which was nice for certain activities and the nightly shows. To note, the $400 offered for $$ activities(like cabanas, the spa, golf, etc.) from Expedia cannot all be used at once and was given to us in $25 increments for each activity booked. We definitely did not use it all. Other than that the resort was phenomenal, we would stay there again!

It was a perfect weekend

It was an amazing stay. Only wish the weather was better.