Durham Heritage Coast 4 Stars Hotels

"Large room overlooking the river was spotlessly clean. Good value 24hr parking charge with car park under the hotel. Friendly staff and very good value for money. Good location to explore Newcastle and Gateshead on foot. "

"Stayed for 1 night, overall it was a positive experience. Room was a bit too warm even after we'd adjusted the temperature control. Went to breakfast around 0930, this must have been after their busy period as some of the food, drinks and cups etc needed replenishing so a wait for our choice was had. Throughout staff we're pleasant and helpful, hotel also in a great central location. Would return if staying in Newcastle. "

"Really didn't enjoy our stay. The room was dirty especially around the windows and in poor state of repair with multiple chips in the basin. We had to climb a very old spiral staircase to get to the room which would be an issue for anyone with mobility issues. Finally we were given a choice of breakfast either at 7.15 am or 10.15 and nothing was available in between."

"Stuart met us on arrival and was so helpful. Taking the time to advise us on best ways to go into town, and then changing our room to one with a separate shower rather than over the bath which was better for my husband. He arranged a taxi for us on departure day and was just so nice. All of the staff were friendly and helpful and the room was spotless."

"Nice, clean friendly hotel x"

"Everything was as expected and what an amazing view"

"Great location!"

"Staff very friendly and helpful. Food in restaurant was really good. Room too warm for us personally even with window open. Bathroom fixtures (bath/shower fittings) could do with being updated/modernised. Overall pleasant stay. "

"Hotel is lovely. Convenient location. Staff really helpful. We stayed on a Friday night and we were concerned it might be noisy bu we had no issues at all. Only surprise was the shower arrangement in our twin room… the shower is actually in the bedroom, with opaque screens, however theres no where inside the cubicle to put your towel or remove your clothes without getting them wet. No problem for couples, but any exoected twist when you’re away with friends! "