Suffolk 4 Stars Hotels

"I really wanted to love this place, and there are definitely some positives, but unfortunately, a few key issues impacted our stay. The property itself is beautiful, with a lot of historic charm, and it’s impressively clean for its age. That said, our experience fell short in several areas. We were in town for a funeral and arrived very late, only to be woken up at 7:30 a.m. by loud roofing work directly above us. At no point during booking or during check-in were we informed that construction would be taking place. Even more frustrating, the roofing continued early into the weekend as well, leaving us with no opportunity to rest. We contacted the front desk to ask how long the work would continue and to request a solution, but never received a follow-up from a manager. Housekeeping was also inconsistent. They came in to remove trash but did not make the bed or clean the room. I had also asked the front desk to replace an empty body wash, but it was never taken care of, I ended up handling it myself. Additionally, the ironing board cover was worn, and the iron had residue on it, making it unusable. For $300 per night, I expected a much smoother and more attentive experience."

"Everything was great! Definitely would recommend and will be staying again, staff was more than friendly and helpful! "