「Breakfast was good with a variety of choices. The rooms were clean and the pool has a reasonable size. Staff were polite and attentive to our needs. We had an amazing stay until the last day of our trip. We triple confirmed late check-out (15.30) with staff from the reception. However, all our luggage and valuables were being removed from our room without our consent after the normal check-out time while we were out having lunch. We didn't even finish packing. The worst is our luggage wasn't...
「We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia.
Communication:
It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems....