科罗拉多水上乐园酒店

“I showed up, and the hotel was filthy. The front office area was super HOT and they had a waterfall with old dirty standing water. We went to look at the swimming area, as my grandkids were with me, and there was mold in the tiles, and the slides were terribly dirty. I decided immediately that I could not let my family stay in this place.”

“This property's management is obviously more concerned about making a buck that providing any sort of customer service. Due to a wildfire in the area, I called the day of our check-in to request a cancellation or rebook to a different date. The highway leading into Ouray was closed and law enforcement was urging people to stay away. I was told that as I booked through Expedia it was impossible to change the reservation and that they had a clear policy of no refund less than 14 days out. I……

“Great place with room clean . Breakfast really good . I love this place.”

“The late check in of 4pm and room was still not ready, the concierge did comp us wolf pack package for this, however when room was ready gave us a standard room and we had paid for a premium suite, the lodge had over booked so we were not able to change rooms. Food was overpriced, games are very used and not spread out enough to accommodate all the patrons. The pool and slides saved this trip for us, although at peak times it was very crowded but the swim staff kept it fun.”

“Property is beautiful with Yampa River right next door. Very dog friendly”