6/10 一般
Hin Cheung
与家人出行
2025 年 3 月 9 日
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
beware, you may be assigned to another hotel
Hoi An Babylon Luxury Hotel & Spa (newly built) and Hoi An Babylon Riverside & Spa (quite old) are sited side by side. We have booked 2 rooms and 2 nights for former hotel. The two hotels share one reception counter. We checked in at night and we were provided a room from the older hotel. We found out the mistake next morning and asked for relocation to the newer hotel that we booked and paid for. Hotel reception agreed to relocate us to babyon Luxury (new one) on 2nd day, but the experience from first night was very bad.
Equipments from the old hotel are pretty shabby, very strong wind from air conditioner was blowing right towards the bed. Even hotel staff couldn't adjust the wind power or direction. This made us very difficult to fall asleep on the 1st night.
The experience on 2nd night is much better at the newer hotel.
Hin Cheung
2025 年 2 月入住 1 晚
