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"2nd floor smelled like smoke from 20 years ago."

"Staff was hard to find when needed, but they were very friendly. The pool was pretty chilly and not very clean. The bathrooom had dirty wash cloths on the shower rod and some hair on the shower ceiling. There are trains that run about every 6 hours and 12:30 am was one and it made me jump. However, the location was perfect, we felt safe at all times, the breakfast was really good, and parking was also good. Other than the few things in the bathrooom, the room was clean. "

"Great service from friendly and helpful staff. "

"The beds were comfortable, the front desk well run. One of the towels in my room was dirty, breakfast was good except there was no decaffeinated coffee. The hotel was a good value and met our needs. "

"Great location, we are fans of the historic feel, staff are fantastic!"

"It was my first time staying at a Drury property. I was most impressed with the facility and the amenities. Will definitely look for Drury properties in the future!"

"The room itself was very spacious and clean. Had a microwave and fridge and good sized shower. The only small negative was the hallways were quite dated, although it looks like there's some renovations going on. The state of the hallways definitely don't transfer into the rooms though. A fantastic hotel. Also there's no garage parking directly tied to the hotel, but there are 2 garages very close by."

"The parking situation is ridiculous. Arrived at 3:45pm to a line of cars spilling out into the road and the valets doing nothing but standing around. No cars were being parked and everyone was getting frustrated. Finally after waiting nearly 30 mins, I parked the car in the line and went to get one of the valets myself. Was told I had to use an app/website to request the car and pay the $53 fee. After dealing with the parking situation, we went inside the hotel to check in. Check in was largely uneventful, but for a property claiming to be “4 stars” the decor and carpeting is subpar. This feels a lot like a Hampton Inn or other 2 star hotel. The room we were given had a strong odor of bleach, the door to the bathroom had a huge gash across the face of it from the entry door slamming into it. There’s no way to keep the bathroom door open because it’s on a self closing hinge. The air conditioning would not go below 67°F on the settings, but the room felt like it was in the mid-70s. We slept on top of the blankets and sheet the entire night because it felt so warm. I would not stay at the Hilton again. For all of the talk about this property being historic and upmarket, nothing about the appearance or experience felt high end. The ice maker on the 4th floor was also broken and all I was told when I advised the front desk staff was to just go use another floor’s ice maker. That’s fine, but no effort was made by them to repair it during our stay. "

"Nestled in a beautifully restored early 20th-century building on West Broad Street, Quirk Hotel is a love letter to Richmond's creative soul. The rooms are sharp and well-appointed, with an industrial-meets-modern aesthetic and art everywhere that feels genuinely curated rather than decorative. The rooftop bar is a highlight — great skyline views, solid cocktails, and a vibe that makes you want to linger. Demi, the ground-floor restaurant, punches well above hotel-dining expectations, and a busy brunch crowd of locals tells you everything you need to know. The boutique charm does come at boutique prices, and the Broad Street location, while walkable to galleries and restaurants, puts you a bit of a distance from the riverfront and other parts of the city. Parking is worth planning ahead for. But as Richmond hotels go, Quirk earns its reputation as a place that feels genuinely rooted in the city rather than imported from a generic hospitality brand. It's a distinctive, worthwhile stay."